Axon
MissionEngineer
“Mission Engineer at Axon. Skills: customer outcomes, end-to-end lifecycle execution, deployment, adoption, optimization, ongoing success, program delivery, customer-facing outcomes, technical support, troubleshooting, program governance, relationship building, value realization, customer insights, expansion opportunities, customer success metrics, onboarding and handoff. Lead end-to-end lifecycle execution across deployment, adoption, optimization, and ongoing success for a strategic account. Su”
What You'll Achieve.
customer outcomes; measurable impact; stronger partnerships; customers who stay and grow with Axon; adoption; value realization; customer success metrics; adoption; program health; CSAT; NPS; time-to-value; issue resolution
Industry & Context.
problem-solving mindset; navigate ambiguity; prioritize effectively; technical support; troubleshooting; root-cause analysis
Maintain a consistent onsite presence (approximately 4 days/week), Ability to obtain and maintain CJIS compliance and adhere to security standards, legal eligibility to work in a firearms environment
What They're Looking For.
Must Have
Experience in customer-facing technical roles, program management, complex deployment environments, Comfort working across technical and operational domains, including hardware, software, networking, or integrated systems communication skills, Ability to work independently while also collaborating closely with cross-functional teams, Commitment to delivering a customer experience and building trusted relationships, Ability to obtain and maintain CJIS compliance and adhere to security standards
Nice to Have
Interest in helping organizations adopt new technologies and improve workflows, A thoughtful, problem-solving mindset with the ability to navigate ambiguity and prioritize effectively
What You'll Do.
Lead end-to-end lifecycle execution across deployment
and ongoing success for a strategic account
Support multi-product program delivery
helping align hardware
and integrated workflows
Serve as a primary point of accountability for customer-facing outcomes
partnering with internal teams (Engineering
Provide onsite technical support and troubleshooting
helping coordinate resolution and root-cause analysis
Contribute to program governance
including roadmap execution
stakeholder alignment
and progress tracking
Build and maintain relationships with command staff and agency leadership
supporting QBRs/EBRs and planning discussions
Drive adoption and value realization
helping ensure solutions are effectively integrated into agency workflows
Share customer insights and feedback with Product and Engineering to help inform improvements
Identify and support expansion opportunities
partnering with Sales on long-term account strategy
Track and support customer success metrics
Support Sales → Post-Sales onboarding and handoff
helping establish goals
Maintain a consistent onsite presence (approximately 4 days/week) to stay connected to agency operations and needs
How You'll Work.
Team & Collaboration
partnering with internal teams (Engineering, Support, Product, PSO); collaborating closely with cross-functional teams; partnering with Sales on long-term account strategy
Communication Scope
communication skills, with the ability to engage with both technical teams and senior stakeholders
Process & Methodology
program management, complex deployment environments, multi-product program delivery, program governance, roadmap execution, risk identification, stakeholder alignment, progress tracking, Sales → Post-Sales onboarding and handoff
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