Northwood
Space Technology
MissionArchitect
“Mission Architect at Northwood. Skills: Mission architecture, Customer success, Ground systems. Make customer missions succeed. Serve as primary technical contact”
Industry & Context.
Troubleshoot operations; Debug integrations
U. S. citizen, Lawful permanent resident, Protected individual, Eligible to obtain authorizations, Willing to travel up to 30%
What They're Looking For.
Must Have
5+ years customer-facing technical roles, Bachelor's in EE, CE, CS, Aerospace, or related field, Equivalent experience with mission systems, ground systems, networking, cloud, or satellite operations, Track record taking complex customer engagements from discovery through deployment or expansion, Proven ability to build trust with technical customers, Turn ambiguous mission needs into concrete priorities, Comfortable working in ambiguous environments, Able to lead technical conversations, Able to write clear customer materials, Able to brief internal stakeholders, Effective across BD, Engineering, Product, Program Management, and customer teams, Willing to travel up to 30%
Nice to Have
Background in satellite communications, RF, space operations, ground stations, or telecom infrastructure, Experience with proposals, technical evaluations, demos, pilots, or proof-of-concept work, Experience managing technical relationships in mission-critical environments, Familiarity with APIs, networking protocols, telemetry, scheduling systems, cloud infrastructure, or mission assurance, Ability to obtain or hold TS/SCI clearance
What You'll Do.
Make customer missions succeed
Serve as primary technical contact
Get hands-on with implementation
customers and Engineering
Bring up operations on network
Troubleshoot operations on network
Validate operations on network
Support Business Development
Lead technical discovery
Lead technical exchanges
Lead readiness reviews
Learn customer's mission
Learn customer workflows
Learn customer constraints
Learn customer decision criteria
Learn customer success metrics
Translate customer needs
Surface friction points
Surface adoption blockers
Surface recurring needs
Coordinate onboarding
Coordinate deployment readiness
Build discovery frameworks
Build customer-facing materials
How You'll Work.
Team & Collaboration
Partner with Business Development; Partner with Engineering; Partner with Program Management; Work with internal teams; Work with customer teams
Communication Scope
Lead technical conversations; Write customer materials; Brief internal stakeholders
Process & Methodology
Program Management
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