Citi
banking
MIS&IncidentManagement
“MIS & Incident Management at Citi. Skills: MIS reporting, data analysis, incident management. Develop, maintain, and enhance MIS reports and dashboards. Analyze complex datasets and provide actionable insights”
What You'll Achieve.
supporting operational efficiency; managing incidents end-to-end to ensure minimal disruption to business operations
Industry & Context.
analytical and problem-solving skills; Identify trends, anomalies, and improvement opportunities through data analysis
Willingness to work in night shifts (starting from 5:30pm IST & beyond ), Flexibility to extend working hours based on business needs
What They're Looking For.
Must Have
7–10 years of relevant experience in MIS reporting, data analysis, & incident management, Bachelor’s degree
Nice to Have
experience in cards retail banking operations, fraud/disputes, and banking applications, Finance, Business, Analytics, or related field, Knowledge of cards banking, fraud, and dispute processes, Familiarity with ServiceNow, RSM, CSM, G360, Kana
What You'll Do.
and enhance MIS reports and dashboards
Analyze complex datasets and provide actionable insights
Ensure timely and accurate reporting
and improvement opportunities
Manage the complete lifecycle of incidents
Coordinate with cross-functional teams
Communicate incident status and updates
Leverage knowledge of cards retail banking operations
Support fraud monitoring and dispute resolution
Utilize tools for operations and reporting
Assist in data extraction
Collaborate with technology
Support system enhancements
operational improvements
Ensure adherence to regulatory requirements
Identify and escalate risks or control issues
How You'll Work.
Team & Collaboration
Coordinate with cross-functional teams to ensure timely incident resolution; Collaborate with technology, operations, and business teams to resolve issues
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
incident management
Applying for this MIS & Incident Management role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Citi?
Real rants from real employees. Read before you apply.