Bupa
Healthcare
MindplaceCentreManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Mindplace Centre Manager at Bupa. Skills: process management, operational metrics, resource planning, continuous improvement. Lead and own all Mindplace Centre activities. Optimise performance”
What You'll Achieve.
optimise performance; ensure performance is optimised; clinical governance processes are adhered to; drive and improve operational performance; consistently delivers the highest standards of customer service and satisfaction; profitable growth; driving innovation; keeping the customer at the centre of everything we do; continually drive improvements to the customer experience; maximise the business; convert leads into new business; driving business performance; delivering business results
Industry & Context.
problem solving skills; failure demand; root cause; remedial actions
What They're Looking For.
Must Have
Healthcare management experience, operational experience, experience of onsite corporate healthcare, leading large teams, people management, evidence of the ability to engage and motivate people, Experience of working in a regulated environment, Experience of the mental health and healthcare and / or wellbeing industry, Good track record of driving business performance, delivering business results, IT proficiency including the use of Microsoft office systems
Nice to Have
Mental Health experience is desirable
What You'll Do.
Lead and own all Mindplace Centre activities
Adhere to clinical governance processes
Drive operational performance across service lines
Ensure highest standards of customer service
Support Regional Operations Manager with new centre openings
Lead and manage commercial and business needs
Oversee and maintain client contacts
Drive operational efficiency
Utilise and schedule resources efficiently
Strive for profitable growth
Own local marketing plan
Convert leads into new business
Be operational lead with key corporate clients
Support Regional Onsites Manager
Analyse failure demand
Understand root cause
Put in place speedy remedial actions
Maintain and develop robust control environment
Ensure clinical staff adhere to requirements
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; communicate with employees; colleagues; customers; corporate clients
Communication Scope
Excellent interpersonal skills; ability to communicate with employees; colleagues; customers; corporate clients
Process & Methodology
project management skills
Full Job Description
Job Description: **Mindplace Centre Manager** **Stafford,** **ST16 3AL ** **Permanent** **From £43,000 depending on experience + fantastic benefits** **Full time – 37.5 hours a week** **We make health happen.** **Role Overview** As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You’ll be needed to drive and improve operational performance across all service lines and for ensuring their respective Bupa Mindplace Centre consistently delivers the highest standards of customer service and satisfaction. **You’ll help us make health happen by:** * Support the Regional Operations Manager with the opening of new Mindplace centres across the region * To lead and manage commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships * To drive operational efficiency through effective utilisation and efficient scheduling of resources. Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do * Use insights from the Net Promoter System to continually drive improvements to the customer experience across their Mindplace Centre * To seek opportunities to maximise the business by owning the local marketing plan alongside HSBC, raising the centre’s profile in the local office and use the expertise within Marketing and Sales to convert leads into new business * To be the operational lead with key corporate clients and to support the Regional Onsites Manager with new business opportunities locally and service lines developments * To analyse failure demand, customer satisfaction results, complaints and immediate feedback. Work towards understanding the root cause and put in place speedy remedial actions * To maintain and develop a robust and proportionate control environment to ensure all clinical staff adhere to pro
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