Bupa
Healthcare
MindplaceCentreManager
“Mindplace Centre Manager at Bupa. Skills: process management, operational metrics, resource planning, continuous improvement. Lead and own all Mindplace Centre activities. Optimise performance”
What You'll Achieve.
optimise performance; ensure performance is optimised; clinical governance processes are adhered to; drive and improve operational performance; consistently delivers the highest standards of customer service and satisfaction; profitable growth; driving innovation; keeping the customer at the centre of everything we do; continually drive improvements to the customer experience; maximise the business; convert leads into new business; driving business performance; delivering business results
Industry & Context.
problem solving skills; failure demand; root cause; remedial actions
What They're Looking For.
Must Have
Healthcare management experience, operational experience, experience of onsite corporate healthcare, leading large teams, people management, evidence of the ability to engage and motivate people, Experience of working in a regulated environment, Experience of the mental health and healthcare and / or wellbeing industry, Good track record of driving business performance, delivering business results, IT proficiency including the use of Microsoft office systems
Nice to Have
Mental Health experience is desirable
What You'll Do.
Lead and own all Mindplace Centre activities
Adhere to clinical governance processes
Drive operational performance across service lines
Ensure highest standards of customer service
Support Regional Operations Manager with new centre openings
Lead and manage commercial and business needs
Oversee and maintain client contacts
Drive operational efficiency
Utilise and schedule resources efficiently
Strive for profitable growth
Own local marketing plan
Convert leads into new business
Be operational lead with key corporate clients
Support Regional Onsites Manager
Analyse failure demand
Understand root cause
Put in place speedy remedial actions
Maintain and develop robust control environment
Ensure clinical staff adhere to requirements
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; communicate with employees; colleagues; customers; corporate clients
Communication Scope
Excellent interpersonal skills; ability to communicate with employees; colleagues; customers; corporate clients
Process & Methodology
project management skills
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