Bupa
Healthcare
MindplaceCentreManager
“Mindplace Centre Manager at Bupa. Skills: operational performance, customer service, business needs, resource utilisation. Lead and own all Mindplace Centre activities. Ensure performance is optimised”
What You'll Achieve.
performance is optimised; clinical governance processes are adhered to; operational performance across all service lines; consistently delivers the highest standards of customer service and satisfaction; profitable growth; driving innovation; keeping the customer at the centre; continually drive improvements to the customer experience; new business opportunities; service lines developments; speedy remedial actions
Industry & Context.
problem solving skills; Analyse failure demand; Analyse customer satisfaction results; Analyse complaints; Analyse immediate feedback; Understand root cause; Put in place speedy remedial actions
What They're Looking For.
Must Have
Healthcare management experience, operational experience, experience of onsite corporate healthcare, leading large teams, people management, evidence of the ability to engage and motivate people, Excellent interpersonal skills, ability to communicate with employees, colleagues, customers and corporate clients, Experience of working in a regulated environment, Experience of the mental health and healthcare and / or wellbeing industry, Good track record of driving business performance, delivering business results, problem solving skills, project management skills, IT proficiency including the use of Microsoft office systems
Nice to Have
Mental Health experience
What You'll Do.
Lead and own all Mindplace Centre activities
Ensure performance is optimised
Ensure clinical governance processes are adhered to
Drive and improve operational performance
Ensure consistent delivery of highest standards of customer service
Support Regional Operations Manager with opening new centres
Lead and manage commercial and business needs
Oversee and maintain client contacts
Maintain business relationships
Drive operational efficiency
Utilise and schedule resources efficiently
Strive for profitable growth
Keep customer at the centre
Use insights from Net Promoter System
Drive improvements to customer experience
Be the operational lead with key corporate clients
Support Regional Onsites Manager with new business opportunities
Support service lines developments
Analyse failure demand
Analyse customer satisfaction results
Analyse immediate feedback
Understand root cause
Put in place speedy remedial actions
Maintain and develop a robust control environment
Ensure all clinical staff adhere to professional requirements
Ensure all clinical staff adhere to regulatory requirements
How You'll Work.
Team & Collaboration
communicate with employees; communicate with colleagues; communicate with customers; communicate with corporate clients; Support the Regional Operations Manager; Support the Regional Onsites Manager
Communication Scope
Excellent interpersonal skills; ability to communicate with employees; ability to communicate with colleagues; ability to communicate with customers; ability to communicate with corporate clients
Process & Methodology
project management skills
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