Resource Management Concepts, Inc.
Information Technology and Services
MiddlewareAdministrator,Junior
Neural analysis suggests this role is
optimal for Entry candidates.
“Middleware Administrator, Junior at Resource Management Concepts, Inc.. Skills: Middleware administration, System administration, Technical support, Single Sign-On (SSO) solutions. Provide technical support to users via telephone, email, chat, and ticketing systems for connectivity, hardware, software, and procedural issues. Log, track, and manage all incidents and service requests through completion using Jira Service Management”
What You'll Achieve.
Meet strict SLA timelines
Industry & Context.
Research, diagnose, and resolve user-reported escalate to appropriate technical teams when necessary; Troubleshoot issues across multiple environments
A DoD INTERIM SECRET security clearance is required to start, Applicant must have the ability to obtain a Top-Secret Clearance, Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information, Position designated as IT-I (Information Technology Level I) requiring elevated access and security compliance
What They're Looking For.
Must Have
1-2 years of experience supporting Tier 1, Tier 2 and 3 Web Applications, Minimum 1 year of experience with enterprise Single Sign-On (SSO) solutions behind proxy technologies (e. g. , F5 BigIP), Two to three (2-3) years of systems administration experience in Windows and or Linux environments, Experience with Help Desk ticketing systems, specifically Jira Service Management, Ability to prioritize tasks and meet strict SLA timelines, Ensure configuration control procedures are followed for all work activities, Troubleshoot issues across multiple environments to include On-premises and Government Cloud environments, DoD 8570/5239 IAT Level II Certification (Security + CE, etc. ), A DoD INTERIM SECRET security clearance is required to start, Ability to obtain a Top-Secret Clearance
Nice to Have
IT-I (Information Technology Level I) requiring elevated access and security compliance
What You'll Do.
Provide technical support to users via telephone
and ticketing systems for connectivity
and procedural issues
and manage all incidents and service requests through completion using Jira Service Management
and resolve user-reported escalate to appropriate technical teams when necessary
Administer user account lifecycle management
and deactivation across enterprise systems
Coordinate with government stakeholders on system status
and operational communicate relevant information to users
Maintain and update Knowledge Base and Frequently Asked Questions (FAQ) repositories
Provide recommendations to improve service desk processes
and overall support delivery
Working knowledge of and ability to monitor enterprise middleware platforms such as SharePoint
Oracle Application Server
Support enterprise authentication systems
including: Two-Factor Authentication (2FA) using Smart CAC Cards
Single Sign-On (SSO) solutions behind third-party proxies (e. g.
How You'll Work.
Team & Collaboration
Coordinate with government stakeholders on system status, outages, and operational communicate relevant information to users; Escalate to appropriate technical teams when necessary
Communication Scope
Outstanding communication and interpersonal skills to effectively engage with customers; Communicate relevant information to users
Process & Methodology
Ability to prioritize tasks and meet strict SLA timelines
Full Job Description
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring for Junior System Administrator to support our customer at NSWC Dahlgren. The selected applicant will work with a team of highly talented individuals supporting a robust DoD Hosting environment. The selected candidate will: * Provide technical support to users via telephone, email, chat, and ticketing systems for connectivity, hardware, software, and procedural issues. * Log, track, and manage all incidents and service requests through completion using Jira Service Management. * Research, diagnose, and resolve user-reported issues; escalate to appropriate technical teams when necessary. * Administer user account lifecycle management, including creation, modification, validation, and deactivation across enterprise systems. * Coordinate with government stakeholders on system status, outages, and operational updates; communicate relevant information to users. * Maintain and update Knowledge Base and Frequently Asked Questions (FAQ) repositories. * Provide recommendations to improve service desk processes, tools, and overall support delivery. * Working knowledge of and ability to monitor enterprise middleware platforms such as SharePoint, IIS, Oracle Application Server, WebLogic, and Atlassian tools. * Support enterprise authentication systems, including: * Two-Factor Authentication (2FA) using Smart CAC Cards * Single Sign-On (SSO) solutions behind third-party proxies (e.g., F5 BigIP) **Requirements** **The selected applicant will possess the following qualifications: ** * 1-2 years of experience supporting Tier 1, Tier 2 and 3 Web Applications. * Minimum 1 year of experience with enterprise Single Sign-On (SSO) solutions behind proxy technologies (e.g., F5
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