GR8_TECH
iGaming
MiddlePaymentsOperationsSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Middle Payments Operations Specialist at GR8_TECH. Skills: Payments Operations, transactional operations, fraud risks, partner communications. Own end-to-end investigation and resolution of payment anomalies. Ship rapid solutions for escalated operational bottlenecks”
Industry & Context.
end-to-end resolution of payment anomalies; mitigating fraud risks; optimizing partner communications; diagnose root causes of processing failures; Identify recurring transactional friction points
What They're Looking For.
Must Have
1+ years of experience in Customer Support, Payments Operations, or a similarly fast-paced operational environment, Solid operational understanding of the online payments ecosystem, including processing flows and industry standards, Hands-on experience navigating monitoring setups (Grafana) and managing incidents via ticketing ecosystems (Jira), Technical proficiency in using PSP back-offices for log analysis, solid grasp of Microsoft Excel for data parsing, Professional English proficiency (Intermediate/Upper-Intermediate), Proficiency in Ukrainian or Russian languages, Proven multitasking execution, with a track record of prioritizing high-volume data queues under strict SLA deadlines
Nice to Have
experience in the iGaming industry is a plus, Experience working directly with diverse regional payment regulations across multiple geographies, Proven autonomy in managing isolated operational tasks from start to finish without constant oversight, Background in analyzing complex, multi-step fraud patterns
What You'll Do.
Own end-to-end investigation and resolution of payment anomalies
Ship rapid solutions for escalated operational bottlenecks
Monitor real-time alerts and track system anomalies
Analyze transaction logs within PSP backoffices
Execute daily anti-fraud and financial fraud workflows
Enforce adherence to company procedures
Escalate systemic issues to supervisor
Partner with internal product engineering teams
Partner with external payment service providers
Communicate technical issues to external partners
Notify internal teams and clients of disruptions
Identify recurring transactional friction points
Optimize customer support workflows
Measure personal and team output against targets
How You'll Work.
Team & Collaboration
Partner with internal product engineering teams; Partner with external payment service providers (PSPs); Escalate highly sensitive, complex systemic issues to cross-functional security teams
Communication Scope
Communicate technical issues clearly and professionally to external partners
Full Job Description
GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us. Why this role exists: This role exists to ensure the uninterrupted, secure flow of transactional operations across our global networks. You’ll help us protect revenue and maintain platform integrity by owning the end-to-end resolution of payment anomalies, mitigating fraud risks, and optimizing partner communications. What you’ll drive: Incident Response & Transaction Engineering Own the end-to-end investigation and resolution of multi-step payment anomalies and transaction-related issues. Ship rapid, accurate solutions for escalated operational bottlenecks to minimize processing downtime. Monitor real-time alerts and track incoming system anomalies utilizing tools like Grafana. Analyze transaction logs within PSP backoffices to diagnose root causes of processing failures. Risk Mitigation & Compliance Execute daily anti-fraud and financial fraud operational workflows to protect platform liquidity. Enforce strict adherence to company procedures and international payment regulatory standards. Escalate highly sensitive, complex systemic issues to the supervisor or cross-functional security teams when guardrails are breached. Partner & Stakeholder Architecture Partner with internal product engineering teams and external payment service providers (PSPs) to unblock processing pipelines. Communicate technical issues clearly and professionally to external pa
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