State Street
Finance / FinServ
MiddleOfficeEmergingLead
“Middle Office - Emerging Lead at State Street. Skills: Transaction Management, client support, trade processing. oversee all day-to-day transactional responsibilities. trade confirmation”
What You'll Achieve.
Ensure service delivery to both internal and external clients; ensure timely response to client initiated queries; escalation of any unresolve matters to manager for best resolution solution; Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner; Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s; Ensure all transactions are processed on a daily basis
Industry & Context.
Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions; Must be pro-active and be a problem solver
What They're Looking For.
Must Have
Minimum of Associates degree, 2-4 years of prior business experience, Minimum 2 years industry experience, Proven ability to communicate in a clear, concise and professional manner, time management skills with the ability to prioritise under pressure
Nice to Have
BSA degree preferred, Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage
What You'll Do.
oversee all day-to-day transactional responsibilities
reporting of trade instructions
processing directed lending instructions
ensure service delivery
timely response to client initiated queries
escalation of any unresolve matters
Provide a high standard of support to both internal or external clients
Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner
Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
Ensure all transactions are processed on a daily basis
Participate in semi-annual broker review meetings
Facilitate new market initiatives setup
Contribute to team initiatives around audit
Complete special tasks and projects assigned by the supervisor or manager
How You'll Work.
Team & Collaboration
work with State Street teams from around the globe; Effectively communicate with clients, custodians, brokers, managers, and peers within State Street; Be a team player and demonstrate dedication to group and company goals; interacting with several departments within the company
Communication Scope
Proven ability to communicate in a clear, concise and professional manner
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