State Street
MiddleOffice,AssistantVicePresident
“Middle Office, Assistant Vice President at State Street. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. end-to-end delivery. day-to-day transactional responsibilities”
What You'll Achieve.
end-to-end delivery; maintain the high level of service that is currently being provided to all the clients; ensure the teams under their responsibility undertake delivery to both internal and external client(s); ensure timely response to client initiated queries; ensure resolution
Industry & Context.
critical thinking; problem solving; decision making skills; identify and resolve work-processing issues; root cause analysis (RCA)
What They're Looking For.
Must Have
Degree in finance, business, technology or equivalent or relevant industry experience, In depth understanding of Middle Office operations or related financial services functions, MS Excel, Access, Word, PowerPoint skills necessary, English written and spoken ability
Nice to Have
exposure to risk and control frameworks, audit handling, and process transformation, Understanding of key technology within the support of investment management operations, Experience of driving organizational change, with an understanding of change management principles, techniques & tools
What You'll Do.
day-to-day transactional responsibilities
Client-centric approach in managing
and delivering operations and services
Oversee and provide day to day management of Middle Office Services operations team(s)
Drive discipline in excellence though proactive management of the trade lifecycle
Responsible for service delivery and client sentiment
Support a risk management and control environment
Conduct high-level analysis in specific areas of expertise
identify and resolve work-processing issues
make suggestions to streamline operations and implement
Perform work independently within scope of established guidelines and according to specific procedures
Support and proactively manage Client Change Request items impacting the Enterprise processes and Operating Models
Implement and monitor risk mitigation controls and best practices
root cause analysis (RCA) and ensure timely remediation
Maintain an effective Risk and Control Self-Assessment (RCSA) and monitor process-level risks and KRIs
How You'll Work.
Team & Collaboration
work with State Street teams from around the globe; initiate and develop good communication and interpersonal relationship with business operations teams and IT; Liaise with colleagues in region or divisions globally where required for client issue resolution; Communicate effectively on issues / problems to the Client and to SSC management; Provide guidance, support and development opportunities to the members of your team; Good team working skills
Communication Scope
good communication and interpersonal relationship; communication and presentation skills to audiences of different sizes and levels of seniority; Communicate effectively on issues / problems to the Client and to SSC management
Process & Methodology
process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, change management principles, techniques & tools
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