State Street
Financial Services
MiddleOfficeAlphaPortfolioServices,SeniorAssociate
“Middle Office - Alpha Portfolio Services, Senior Associate at State Street. Skills: Portfolio Valuations reconciliations/Investigations, asset management experience, investment operations, analytical skills, communication. Ensure client queries relating to the Recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution. Perform daily checks on file deliverables to the clients, investigate and report discrepancies and ensure dail”
What You'll Achieve.
ensure accurate end-to-end oversight of Information Delivery to our clients; ensuring the Investment book of records is accurately maintained; ensuring accurate client portfolios are reflected on State Street platforms; maintain the high level of service that is currently being provided to all the clients; proactive management to ensure timely response and resolution; ensure daily resolution of identified queries
Industry & Context.
Excellent analytical skills; Work independently to research and resolve problems considering multiple avenues for resolution; Trouble shoot issues and provide resolutions
What They're Looking For.
Must Have
Degree in finance, business, technology or equivalent or relevant industry experience of 3-5 years, MS Excel, Access, Word, Powerpoint skills necessary, English written and spoken ability
Nice to Have
Experience in writing SQL, Oracle, Sybase is a plus
What You'll Do.
Ensure client queries relating to the Recordkeeping system and client file deliveries are tracked
with proactive management to ensure timely response and resolution
Perform daily checks on file deliverables to the clients
investigate and report discrepancies and ensure daily resolution of identified queries
Provide Subject Matter expertise for complex system architecture queries/changes
Perform an overview function for the Shared Services functions identifying operational trends
issues and areas for improvement
Perform work independently within scope of established guidelines and according to specific procedures
Investigate and resolve operational and various IT issues (e. g. Asset servicing
Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models
Work independently to research and resolve problems considering multiple avenues for resolution
Trouble shoot issues and provide resolutions to various impacted teams
Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution
act as resource and assist team members from multiple operational areas relating to Enterprise queries
Complete any ad-hoc tasks as identified by the line manager
How You'll Work.
Team & Collaboration
working with Clients, SSC IT, client service, and the business operations teams; interact with the Clients (predominantly Front Office); key liaison with various portfolio managers and internal SSC parties; initiate and develop good communication and interpersonal relationship with business operations teams and IT; assist team members from multiple operational areas
Communication Scope
Excellent communication (especially written) and presentation skills to audiences of different sizes and levels of seniority; Communicate effectively on issues / problems to the Client and to SSC management
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