State Street

Financial Services

MiddleOfficeAlphaPortfolioServices,SeniorAssociate

Hangzhou, China FULL TIME Remote Friendly
The Brief

“Middle Office - Alpha Portfolio Services, Senior Associate at State Street. Skills: Portfolio Valuations reconciliations/Investigations, asset management experience, investment operations, analytical skills, communication. Ensure client queries relating to the Recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution. Perform daily checks on file deliverables to the clients, investigate and report discrepancies and ensure dail”

What You'll Achieve.

ensure accurate end-to-end oversight of Information Delivery to our clients; ensuring the Investment book of records is accurately maintained; ensuring accurate client portfolios are reflected on State Street platforms; maintain the high level of service that is currently being provided to all the clients; proactive management to ensure timely response and resolution; ensure daily resolution of identified queries

Industry & Context.

Financial Services
Problems you'll solve

Excellent analytical skills; Work independently to research and resolve problems considering multiple avenues for resolution; Trouble shoot issues and provide resolutions

What They're Looking For.

Must Have

Degree in finance, business, technology or equivalent or relevant industry experience of 3-5 years, MS Excel, Access, Word, Powerpoint skills necessary, English written and spoken ability

Nice to Have

Experience in writing SQL, Oracle, Sybase is a plus

What You'll Do.

Ensure client queries relating to the Recordkeeping system and client file deliveries are tracked

with proactive management to ensure timely response and resolution

Perform daily checks on file deliverables to the clients

investigate and report discrepancies and ensure daily resolution of identified queries

Provide Subject Matter expertise for complex system architecture queries/changes

Perform an overview function for the Shared Services functions identifying operational trends

issues and areas for improvement

Perform work independently within scope of established guidelines and according to specific procedures

Investigate and resolve operational and various IT issues (e. g. Asset servicing

Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models

Work independently to research and resolve problems considering multiple avenues for resolution

Trouble shoot issues and provide resolutions to various impacted teams

Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution

act as resource and assist team members from multiple operational areas relating to Enterprise queries

Complete any ad-hoc tasks as identified by the line manager

How You'll Work.

Team & Collaboration

working with Clients, SSC IT, client service, and the business operations teams; interact with the Clients (predominantly Front Office); key liaison with various portfolio managers and internal SSC parties; initiate and develop good communication and interpersonal relationship with business operations teams and IT; assist team members from multiple operational areas

Communication Scope

Excellent communication (especially written) and presentation skills to audiences of different sizes and levels of seniority; Communicate effectively on issues / problems to the Client and to SSC management

Free ATS check

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