MiddleMarketClientManager

# _**Job Responsibilities and Requirements**_ The Middle Market Client Manager serves as the primary contact for a portfolio of middle market clients, providing expert guidance on benefit plans, contracts, and service issues. This role builds strong client relationships, drives client growth, and ensures operational excellence through proactive engagement, strategic problem-solving, and cross-functional collaboration on Disability, Life, FML, State Leaves, Company Leaves (Paid and Unpaid) and ADA cases. **Client Relationship Management** * Serve as the main contact for assigned clients, providing guidance on contracts, plan structure, renewals, and issue resolution. * Build and maintain positive client relationships through regular meetings and proactive communication. * Educate clients on company processes, policies, procedures, and web services; keep clients and brokers informed of product and service enhancements. * Collaborate with implementation teams to ensure smooth transitions from implementation to ongoing client management. * Oversee compliance with performance guarantees and contractual obligations. * Present claims experience reporting and relevant data to clients. **Sales Support** * Work with sales representatives to identify up-sell and cross-sell opportunities and develop re-enrollment strategies. * Coordinate and negotiate renewals for assigned clients, communicating client needs and risks. * Participate in RFP reviews and finalist presentations as needed. **Operational Excellence** * Work closely with internal departments (billing, underwriting, claims) to ensure seamless operations and client satisfaction. * Apply organizational skills to manage multiple priorities and deliver quality service. * Identify and address process, policy, or technology issues impacting client satisfaction; implement solutions in partnership with the Regional Service Manager. * Participate in departmental and organization-wide projects and committees to enhance service a