GR8 Tech
iGaming
MiddleCustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Middle Customer Support Specialist at GR8 Tech. Skills: technical support, incident handling, troubleshooting, client communication. provide first-line technical support for clients. ensuring issues are identified, documented, and resolved efficiently”
What You'll Achieve.
ensuring issues are identified, documented, and resolved efficiently; escalating complex problems to the appropriate teams; ensuring SLA compliance; help operators build success stories
Industry & Context.
client support and problem-solving skills; Reproducing, analyzing, and resolving technical issues
Ability to multitask and work shifts, including nights
What They're Looking For.
Must Have
1+ year of experience in technical support, preferably B2B, English B2+ and fluency in Russian or Ukrainian, client support and problem-solving skills, Ability to multitask and work shifts, including nights
Nice to Have
Experience with browser developer tools and interpreting web error codes, Knowledge of system logs (ELK), monitoring dashboards (Grafana), Cloudflare, Familiarity with standard IT processes (ITIL)
What You'll Do.
provide first-line technical support for clients
ensuring issues are identified
and resolved efficiently
escalating complex problems to the appropriate teams
Incident handling and troubleshooting
and resolving technical issues or escalating when necessary
Creating and managing incident tickets
ensuring SLA compliance
Monitoring product stability and notifying relevant teams during urgent incidents
Escalating unresolved or blocked issues according to internal procedures
How You'll Work.
Team & Collaboration
Working with internal teams (DevOps, QA, Product) to resolve problems; Acting as the first line of technical defense for clients; Monitoring product stability and notifying relevant teams during urgent incidents; Escalating unresolved or blocked issues according to internal procedures
Communication Scope
clear, professional communication
Full Job Description
GR8 Tech builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us. Why this role exists: This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams. What you’ll drive: Incident handling and troubleshooting Reproducing, analyzing, and resolving technical issues or escalating when necessary. Creating and managing incident tickets, ensuring SLA compliance. Collaboration and communication Working with internal teams (DevOps, QA, Product) to resolve problems. Acting as the first line of technical defense for clients with clear, professional communication. Monitoring and escalation Monitoring product stability and notifying relevant teams during urgent incidents. Escalating unresolved or blocked issues according to internal procedures. What makes you a GR8 fit: Must-have 1+ year of experience in technical support, preferably B2B. English B2+ and fluency in Russian or Ukrainian. Experience with Jira and Confluence. Strong client support and problem-solving skills. Ability to multitask and work shifts, including nights. Nice-to-have Experience with browser developer tools and interpreting web error codes. Knowledge of system logs (ELK), monitoring dashboards (Grafana), Cloudflare. Familiarity with standard IT processes (ITIL). Why you’ll love working here: Benefits Cafeteria — annual bud
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