The Marketing Store (TMS)
Agency
MiddleApplicationSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Middle Application Support Engineer at The Marketing Store (TMS). Skills: Application Support, DevOps, Cloud Computing, API Integration, System Scripting. Provide advanced application support for promotion platform. Diagnose and troubleshoot application-related issues”
Industry & Context.
Excellent problem-solving and analytical skills; diagnose and resolve complex technical issues; root cause analysis
Work via the eastern/central US time zone for the first 6 months, Reduce overlap to 3-4hrs with the eastern/central US time zone after 6 months, Participation in a shared on-call rotation, Support may occasionally be required outside standard working hours, including evenings, nights, or weekends
What They're Looking For.
Must Have
3+ years of professional experience as a DevOps Engineer, Application Support Specialist, Software Engineer, or equivalent, Skill with system scripting languages such as Python, Ruby, or Bash/Zsh, Understanding of HTTP & REST APIs, with knowledge of how to test using tools such as curl or Postman, Proficient in basic SQL, with the ability to execute standard SQL commands from the command line to satisfy ad-hoc support requests, Good working knowledge of cloud computing concepts, understanding of AWS (S3, Elasticache, Cloudfront) services and security best practices, Experienced with centralized logging systems such as Graylog or Loki, with skills in writing sophisticated queries to extract, analyze, and monitor log data for operational insights and troubleshooting, Solid understanding of security and encryption practices, Knowledge and understanding of Kubernetes concepts, Experience with proxy, debugging, and profiling tools, Proficiency in reading and writing XML/XSD, Comfortable with version control such as GIT, Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues, communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders, Proactive, detail-oriented, and able to work independently as well as part of a team
Nice to Have
Experience with system profiling and performance tuning, Ability to use Athena to perform ad-hoc support queries against data in S3 buckets, Understanding of JVM memory management and garbage collection tuning, Experience with NoSQL databases, Familiarity with Elasticache, DynamoDB, APIGateway, Lambda, Cloudwatch, Cognito, Experience with load testing high-performance distributed systems
What You'll Do.
Provide advanced application support for promotion platform
Diagnose and troubleshoot application-related issues
Monitor system performance and conduct health checks
Participate in incident response
Contribute to incident response reports
Develop and maintain support documentation
Assist in deployment of new releases and updates
Configure and maintain cloud environments
Participate in on-call rotation
How You'll Work.
Team & Collaboration
Collaborate with the development team; Interface with internal/vendor technical teams; Work effectively with both technical and non-technical stakeholders; Work as part of a team; Join teambuilding and after-work activities
Communication Scope
communication; interpersonal skills; open dialogue; interface with peers, leadership, and product teams daily; communication with relevant stakeholders
Full Job Description
GT was founded in 2019 by a former Apple, Nest, and Google executive. GT’s mission is to connect the world’s best talent with product careers offered by high-growth companies in the UK, USA, Canada, Germany, and the Netherlands. On behalf of TMS, GT is looking for a Middle Application Support Engineer interested in joining a team of dedicated engineers. ABOUT THE CLIENT The Marketing Store (TMS) is a privately held global Agency that innovates, optimizes and drives marketing promotions and supply chains of many of the best-known brands in the world. With 1200+ employees across 26 countries, they offer an impressive range of solutions — from inspiration and innovation to category management and delivery. Headquartered in Chicago with 10 offices worldwide, they are responsible for some of the world’s most successful and iconic long-term marketing platforms, including McDonald’s Happy Meal and MONOPOLY programs. Operating as a creative agency, a strategic consultancy, and a technology provider, they engage with over 110 million customers every single day for clients including McDonald’s, adidas, T-Mobile, Starbucks, Vue, and O2. WHY WE THINK YOU WILL LOVE THIS ROLE You will be joining a team of dedicated engineers who value their community of knowledge sharing, communication, and growth. We encourage open dialogue between our people and you’ll have the opportunity to interface with your peers, leadership, and product teams daily. In this role, which is both technical and collaborative, you will make significant contributions to the success of our internationally popular promotional games – bringing smiles to faces around the world every day. PROJECT DETAILS You will be a part of the EU-based team of application support & DevOps engineers who will support & help ensure the smooth delivery of our API-driven global promotions platform for one of the largest fast-food restaurant chains in the world 😉 - Essentially, the team is responsible for configuring, deploying & supp
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