Oxylabs
Technology
MidTechnicalCustomerSuccessSpecialist(Nightshift)
Neural analysis suggests this role is
optimal for Mid candidates.
“Mid Technical Customer Success Specialist (Night shift) at Oxylabs. Be the main point of contact. Collect relevant information”
Industry & Context.
Problem-solving mindset
Night shift 01:00 to 09:00 EET
What They're Looking For.
Must Have
Proven experience in customer support, Excellent communication skills in English, Excellent communication skills in Lithuanian
Nice to Have
Experience with Proxies/VPNs, Experience with similar products
What You'll Do.
Be the main point of contact
Collect relevant information
Verify relevant information
Maintain customer satisfaction
Enhance customer satisfaction
Provide ongoing support
Provide proactive support
Delve into all situations
Perform all necessary actions to solve an issue
Understand IT business logic
Partner with customers
Resolve issues through online chat
Resolve issues through email
How You'll Work.
Communication Scope
English; Lithuanian
Full Job Description
## Description We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. What’s in store for you: Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources. A word from the team: Here at Oxylabs, we offer an opportunity to become our best selves. while having all the tools needed to enhance our skills and work on overall growth. You will be in charge of providing our clients, who include several Fortune 500 organizations, with an outstanding customer experience, guiding them through various processes, and guaranteeing effective teamwork. If you are an ambitious person with a problem-solving mindset, apply and skyrocket your career! Joining our team means becoming part of a fast-growing environment where development and internal career growth are strongly encouraged. We take pride in the many success stories within our department — colleagues who started in customer-facing roles and successfully transitioned into positions such as Account Management, Frontend/Backend Development, Data Analytics, Customer Experience, and Engineering. With continuous learning opportunities, supportive leadership, and clear growth paths, you’ll have the chance to build a career that evolves together with your ambitions. ## Your day-to-day Be the main point of contact between the company and B2C/B2B customers. Collect relevant information from our clients and internal databases and verify it. Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle. Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve a
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