Overjet
dental AI
MidMarketCustomerSuccessManager
“Mid-Market Customer Success Manager at Overjet. Skills: Customer Success Management, B2B SaaS, Account Management, Client Relationship Management. Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership. Drive client success during the pilot phase, ensuring Overjet wins out above our competition”
What You'll Achieve.
ensure our customers thrive with Overjet’s software platform; minimize churn; support account expansion; Achieve individual metrics and KPIs; expansion; usage; up-sell
Industry & Context.
What They're Looking For.
Must Have
Bachelor’s degree or extensive experience, 3+ years of experience in customer success in B2B SaaS, Previous experience with renewals, expansions, and up-sells, Excellent communication and interpersonal skills, work ethic and hustle to achieve results in a high-growth startup environment required
Nice to Have
Experience in Management Consulting preferred, Excitement to learn about artificial intelligence, insurance, dentistry, and technology
What You'll Do.
Managing Mid-Market accounts
primarily working with dental office leadership and central office leadership
Drive client success during the pilot phase
ensuring Overjet wins out above our competition
Execute the customer success strategy
focusing on high touch points and relationship building with dental offices
Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
including but not limited to expansion
Assist in improving processes around account setup
and ongoing account review to minimize churn and support account expansion
Plan account expansion initiatives and targeted campaigns for accounts with lower usage
Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
Employ the total office concept
ensuring every member of the dental office staff is engaged
How You'll Work.
Team & Collaboration
working with dental office leadership and central office leadership; working with team to determine customer satisfaction and utilization levels
Communication Scope
Excellent communication and interpersonal skills
Applying for this Mid-Market Customer Success Manager role?
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