Overjet
dental AI
Mid-MarketCustomerSuccessManager
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“Mid-Market Customer Success Manager at Overjet. Skills: Customer Success Management, B2B SaaS, Account Management, Client Relationship Management. Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership. Drive client success during the pilot phase, ensuring Overjet wins out above our competition”
What You'll Achieve.
ensure our customers thrive with Overjet’s software platform; minimize churn; support account expansion; Achieve individual metrics and KPIs; determine customer satisfaction and utilization levels
Industry & Context.
What They're Looking For.
Must Have
Bachelor’s degree or extensive experience, 3+ years of experience in customer success in B2B SaaS, Previous experience with renewals, expansions, and up-sells, Excellent communication and interpersonal skills, work ethic and hustle to achieve results in a high-growth startup environment required
Nice to Have
Experience in Management Consulting preferred, Excitement to learn about artificial intelligence, insurance, dentistry, and technology
What You'll Do.
Managing Mid-Market accounts
primarily working with dental office leadership and central office leadership
Drive client success during the pilot phase
ensuring Overjet wins out above our competition
Execute the customer success strategy
focusing on high touch points and relationship building with dental offices
Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
including but not limited to expansion
Assist in improving processes around account setup
and ongoing account review to minimize churn and support account expansion
Plan account expansion initiatives and targeted campaigns for accounts with lower usage
Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
Employ the total office concept
ensuring every member of the dental office staff is engaged
How You'll Work.
Team & Collaboration
working with dental office leadership and central office leadership; working with team to determine customer satisfaction and utilization levels
Communication Scope
Excellent communication and interpersonal skills
Full Job Description
Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there’s no better place to accelerate your career. Come join us! The Role We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform. Responsibilities - Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership - Drive client success during the pilot phase, ensuring Overjet wins out above our competition - Execute the customer success strategy, focusing on high touch points and relationship building with dental offices - Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell - Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion - Plan account expansion initiatives and targeted campaigns for accounts with lower usage - Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels - Employ the total office concept, ensuring every member of the dental office staff is engaged Qualifications - Bachelor’s degree or extensive experience - 3+ years of experience in customer success in B2B SaaS - Previous experience with renewals, expansions, and up-sells - Excellent communication and interpersonal skills - Experience in Management Consulting
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