Onit
SaaS
Mid-MarketCustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Mid-Market Customer Success Manager at Onit. Skills: Customer success, Account management. Own post-sale customer lifecycle. Serve as primary point of contact”
What You'll Achieve.
Reduce churn within portfolio
Industry & Context.
What They're Looking For.
Must Have
4+ years Customer Success experience, 4+ years Account Management experience, 4+ years Consulting experience, 4+ years customer-facing role experience, Manage high-volume account portfolio, Navigate complex stakeholder environments
Nice to Have
Background in SaaS, Background in legal technology, Bachelor's degree
What You'll Do.
Own post-sale customer lifecycle
Serve as primary point of contact
Serve as trusted advisor
Develop expertise in OnitX
Guide customers toward outcomes
Solve legal operations challenges
Monitor account health
Identify at-risk customers
Execute mitigation plans
Conduct business reviews
Align on customer goals
Surface expansion opportunities
Support on-time renewals
Advocate for customer needs
Share feedback with Product
Share feedback with Implementation
How You'll Work.
Team & Collaboration
Cross-functionally; With Product teams; With Implementation teams; With Renewals team
Full Job Description
## Description About Onit: We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech. If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you. ## Key Responsibilities Own the full post-sale customer lifecycle for a portfolio of ~60 mid-market accounts, serving as their primary point of contact and trusted advisor Develop deep expertise in OnitX to guide customers toward outcomes that solve their most pressing legal operations challenges Proactively monitor account health, identify at-risk customers, and execute mitigation plans before issues escalate Conduct regular business reviews to align on customer goals, demonstrate value, and surface expansion opportunities Partner with the Renewals team to support on-time renewals and reduce churn within your portfolio Collaborate cross-functionally to advocate for customer needs and share feedback with Product and Implementation teams Develop and share best practices across the CS org to continuously improve efficiency and effectiveness ## Required Skills 4+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing role (e.g., legal operations, vendor management, legal analyst, or customer success). Proven ability to manage a high-volume account portfolio with minimal oversight Experience navigating complex stakeholder environments — Legal Ops, Legal, Finance, and IT Familiarity with
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