Mid-MarketCustomerSuccessManager

ABOUT MENTO Mento is on a mission to increase human potential at a global scale and make people—and companies—more successful. We believe coaching is among the most effective tools to unlock transformational growth and continuous improvement. And, we believe the future of coaching is human+ai. We're empowering the employees at the fastest growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises. We are a remote-first company based in the US with $9.5M raised from leading VCs and angel investors.     ABOUT THE ROLE We're looking for a Customer Success Manager to own a portfolio of coaching partnerships end to end, from implementation through renewal and expansion. You'll be the strategic point of contact for a defined set of partners, accountable for utilization, engagement, and revenue outcomes across your book. You'll work directly with the VP of Customer Experience and alongside our Account Manager, owning a separate track of accounts. That means you'll have real autonomy and real accountability from day one. You'll build trusted relationships with HR and People leaders, keep members moving through the coaching journey, and bring the partner's perspective into internal conversations about product, operations, and coaching quality. We move quickly, we build things from scratch, and we expect contributors to make things better — not just maintain them.     KEY RESPONSIBILITIES Own your portfolio. Manage a defined set of partner accounts across the full lifecycle: implementation, kickoff, utilization, baseline and impact reviews, renewal, and expansion. You set the pace and you own the outcomes. Drive utilization and engagement. Proactively reach out to partners, members, and internal stakeholders to ensure seats are filled, members are active, and programs are delivering value. You don't wait for problems to surface, you spot them early and