Mindbody
Wellness
MidMarketAccountManager
“Mid-Market Account Manager at Mindbody. Skills: Account Management, Customer Success, Revenue Growth. Own commercial relationship for assigned portfolio. Develop strategic account plans”
What You'll Achieve.
Deliver retention and growth outcomes; Drive measurable impact across customer lifecycle; Achieve customer success, retention, and revenue performance; Deliver exceptional partner experience; Achieve sustainable business outcomes; Help customers expand, optimize, and thrive; Secure long-term commitments; Deepen platform adoption; Mitigate churn risk early; Ensure successful onboarding for upsells; Maximize account performance
Industry & Context.
What They're Looking For.
Must Have
2-3+ years in account management, customer success, consulting, or strategic sales with a track record of delivering retention and growth outcomes, Demonstrated success managing commercial relationships across complex accounts - preferably within SaaS or technology-enabled services, Proven ability to lead executive-level relationships and influence decision-making, Commercial acumen with comfort in contract negotiation and revenue forecasting, Experience collaborating cross-functionally, Data-driven mindset—comfortable leveraging insights to guide retention and growth decisions, Excellent communication, presentation, and negotiation skills, Highly organized and detail-oriented, able to manage a dynamic portfolio in a fast-paced environment, Comfortable operating in a scalable, hybrid model that includes offshore partnership support
What You'll Do.
Own commercial relationship for assigned portfolio
Develop strategic account plans
Lead renewal and upsell negotiations
Identify and close growth opportunities
Forecast retention and expansion performance
Conduct Quarterly Business Reviews (QBRs)
Take ownership of retention outcomes
Monitor account health and engagement metrics
Design and execute data-driven save plans
Ensure customers realize value
Partner with customers' leads
Capture and communicate customer feedback
Serve as primary commercial owner
Drive accurate forecasting and pipeline management
Lead commercial negotiations
Maintain understanding of customer contracts
Leverage offshore and onshore resources
Support continuous improvement of internal processes
How You'll Work.
Team & Collaboration
Collaborate with internal experts in onboarding, product enablement, and technical account management; Collaborate cross-functionally with Finance, Pricing, Marketing, and Product; Collaborate with internal teams (Implementation, ATAM, TAM, Product, and Support); Partner closely with customers’ operations, marketing, and strategy leads; Leverage offshore and onshore resources effectively; Collaborate with leadership and enablement teams
Communication Scope
Excellent communication; Presentation skills; Negotiation skills
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