Boeing
Mid-LevelVideoConferencingandMultimediaTechnician
Neural analysis suggests this role is
optimal for Mid-Level candidates.
“Mid-Level Video Conferencing and Multimedia Technician at Boeing. Skills: Video Conferencing, Multimedia Support, IT Support. Provide IT support to executives. Support VTC systems”
Industry & Context.
Incident resolution; Troubleshooting
SAP access, Flexible hours, On call support, Weekend support, Holiday support, U.S. Citizenship required, U.S. Secret Security Clearance
What They're Looking For.
Must Have
Ability to obtain SAP access, Active Security+ certification, 3+ years AV/VTC experience, 3+ years Windows/Linux sysadmin, 3+ years isolated computing support, 3+ years hardware/software repair, Willing to work flexible hours
Nice to Have
Bachelor's degree or equivalent, 3+ years IT team lead, Customer Service experience, Windows Server/Desktop OS experience
What You'll Do.
Provide IT support to executives
Troubleshoot endpoint issues
Troubleshoot AV hardware
Troubleshoot microphones
Troubleshoot displays
Respond to help desk tickets
Setup virtual meetings
Perform preventive maintenance
Update AV/VTC equipment
Improve integrated technologies
Support computing hardware
Support computing software
Support general networking
Inform customers of advancements
Provide user training
Provide VTC quick guides
Support computing in isolated environments
Provide systems support
Provide application support
Provide technical assistance
How You'll Work.
Team & Collaboration
Internal partners; External partners
Communication Scope
User training; Quick reference guides
Full Job Description
Mid-Level Video Conferencing and Multimedia Technician **Sign on Bonus Potential** **Company:** The Boeing Company The Boeing Company’s Specialized Infrastructure Operations Organization is currently seeking a **Mid-Level Video Conferencing and Multimedia Technician** to join the team in **Berkeley, MO**. The Conference Room Support Specialist provides direct computing, networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and leads activities to meet executive needs while ensuring strong customer relations. **Position Responsibilities:** * Ensure premium Information Technology (IT) support to all levels of executives including staff * Provide day-to-day operational support for Video Teleconference Center (VTC) systems (e.g., endpoint troubleshooting, room audio video (AV) hardware, codecs, cameras, microphones, displays) * Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution * Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment * Lead process improvements with internal and external partners to develop and execute integrated technologies * Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs * Inform customers of technology advancements as applicable * Provide user training and quick reference guides for common VTC tasks and best practices * Provide comprehensive computing and VTC support at customer meetings * Perform the restoration of routine to complex computing service operations * Provide comprehensive computing support in isolated environments from the desktops to the servers * Provide broad range of basic systems and application support * Provide technical support and assistance to customers, whether on the phone or in person **Basic Qualifications (Required Skills/Experience):** * Ability to obtain ac
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