Mid-levelSystemsSupportEngineer(AdvancedEnglish)

As a consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. Job responsibilities You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions. You will understand complex application systems and find your way through them to debug a business impacting issue, including those involving Java-based services, Kafka event streams, and SAP integrations. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams. You will leverage your knowledge of logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will write and maintain SQL queries for database troubleshooting, reporting, and operational support. You will efficiently use DevOps tools and practices to deploy and run software. You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have experience working on Java programming language, along with scripting languages such as Python or PowerShell. You have experience with Datadog for application monitoring, including dashboards, alerting, and generating operational reports. You have experience working with Apache Kafka for event-driven architectures, including producing, consuming, and troubleshooting message streams.