Inetum
digital services
Mid-LevelServiceNowTechnicalConsultant
Neural analysis suggests this role is
optimal for mid candidates.
“Mid-Level ServiceNow Technical Consultant at Inetum. Skills: ServiceNow, JavaScript, CRM, customer service, enterprise software implementation, technical consulting. Configure and develop ServiceNow CSM / CRM features based on defined requirements. Work on case management, customer accounts, contacts, consumers, products, entitlements, SLAs, notifications, knowledge, and customer portals”
What You'll Achieve.
help deliver modern customer service and CRM transformation programs
Industry & Context.
solving complex business challenges
What They're Looking For.
Must Have
2–4 years of experience in enterprise software implementation, development, technical consulting, or solution engineering, Hands-on experience with JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, forms, lists, notifications, and basic ACL concepts, Experience working with requirements, user stories, testing, and Agile delivery, Good understanding of REST APIs and integrations, Interest in customer service processes, CRM, case management, portals, and workflow automation, Good communication skills and willingness to work directly with customers and internal delivery teams
Nice to Have
Previous exposure to ServiceNow CSM implementation, ServiceNow CAD or CSM Implementation Specialist certification, Experience with Service Portal, Employee Center, UI Builder, Virtual Agent, Knowledge Management, Service Catalog or integrations, Experience in consulting or project-based delivery, Exposure to Salesforce or other CRM platforms, Salesforce developers, administrators, or technical consultants who want to grow into ServiceNow CRM / CSM, Worked with Salesforce Service Cloud or Sales Cloud, Worked with Cases, accounts, contacts, queues, assignment rules, entitlements, knowledge, communities / Experience Cloud, or service automation, Worked with Salesforce Flow, Apex, Lightning, integrations, or CRM data models, Worked with Customer support or CRM transformation projects
What You'll Do.
Configure and develop ServiceNow CSM / CRM features based on defined requirements
Work on case management
Build and maintain flows
and basic integrations
and deployment activities
Document technical configurations and contribute to reusable delivery assets
Support integrations with external CRM
or customer-facing systems
Grow your knowledge of ServiceNow CSM
and platform best practices
How You'll Work.
Team & Collaboration
Work closely with senior consultants, architects, and functional consultants to understand solution designs and implement them correctly; willingness to work directly with customers and internal delivery teams
Communication Scope
Good communication skills
Process & Methodology
Agile delivery
Full Job Description
Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good. Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers. About the role We are looking for a Mid-Level ServiceNow Technical Consultant to join our ServiceNow Customer Workflows team and help deliver modern customer service and CRM transformation programs. This role is suitable for people with experience in CRM, customer service, or enterprise platform consultants who enjoy solving complex business challenges and designing scalable digital solutions. While experience with the ServiceNow platform is a strong advantage, it is not mandatory. We are equally interested in strong consultants coming from platforms such as Salesforce, Microsoft Dynamics, or other enterprise CRM ecosystems who want to grow into ServiceNow Customer Workflows. You will work as part of a project team, supporting configuration, development, testing, documentation, and solution delivery under the guidance of senior consultants and architects. ServiceNow describes Customer Workflows as a way to go beyond traditional CRM by connecting customer service with other departments through digital workflows. What you will do As a Mid-Level Technical Consultant, you will: * Configure and develop ServiceNow CSM / CRM features based on defined requirements. * Work on case management, customer accounts, contacts, consumers, products, entitle
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