MidApplicationSupportSpecialist

**_Job Family_ :** Business Systems Analysis ** _Travel Required_ :** Up to 10% **_Clearance Required_ :** Ability to Obtain Public Trust ** _What You Will Do:_** * Provide Tier II/Tier III production support for enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures. * Troubleshoot and resolve application defects, performance issues, and system outages. * Monitor application health using logs, alerts, and dashboards to ensure system availability and stability. * Perform root cause analysis and coordinate resolution with development, DevOps, and infrastructure teams. * Support incident, problem, and change management processes in a structured operational environment. * Assist with application deployments, releases, and validation activities. * Develop and maintain technical documentation, including SOPs, runbooks, and knowledge articles. * Respond to user requests and service tickets, ensuring timely resolution and clear communication. * Provide functional and technical support to end users, maintaining a strong customer service orientation. * Collaborate across teams to improve system reliability, automation, and operational efficiency. * Continuously evaluate and adopt emerging tools, technologies, and best practices. **_What You Will Need:_** * Four (4) years of relevant application support experience. * Associate’s degree (AA/AS) in IT, Computer Science, or related field (or equivalent experience). * Ability to work independently with minimal supervision while supporting technical objectives. * Strong analytical and problem-solving skills for diagnosing application issues. * Excellent written, verbal, and interpersonal communication skills. * Demonstrated ability to quickly learn new technologies and tools. * Strong customer service mindset and professionalism in all interactions. * Experience supporting .NET-based applications. * Working knowledge of Appian or similar BPM/low-code platforms. * Understanding of m