MicrosoftTeamsPhoneAdministrator

Microsoft Teams Phone Administrator, #1051 Microsoft Teams • Teams Phone • Direct Routing Location: Remote-First Clearance: US citizenship required. Must be able to obtain and maintain a DHS Public Trust. A Role with a Purpose Dev Technology Group is seeking a Microsoft Teams Administrator (Teams Calling Focus) to support enterprise administration, configuration, and operational sustainment of Microsoft Teams, including Teams Phone (Direct Routing), within a large federal environment. This role supports a mature deployment in which core calling capabilities (inbound/outbound) are already established, with a focus on day-to-day operations, user enablement, troubleshooting, and optimization. The position works under the guidance of a Senior Teams Phone SME, contributing to the ongoing success of enterprise voice services integrated with existing telephony infrastructure (e.g., Avaya). This role is suited for a hands-on administrator supporting large-scale environments, with a focus on balancing voice reliability, user experience, and operational efficiency. Technical Responsibilities and Delivery This role serves as a contributor within the collaboration and voice platform operations team, supporting administration and ongoing operations of Microsoft Teams Phone capabilities. You will administer Teams environments and support Direct Routing configurations, ensuring that voice services function reliably and align with enterprise requirements. Responsibilities include supporting user lifecycle management for voice services, validating call flows, troubleshooting issues, and coordinating with telephony and network teams to resolve incidents. You will monitor service health, voice quality, and system performance while supporting configuration and maintenance of calling features such as auto attendants, call queues, and routing policies. You will also contribute to documentation, knowledge sharing, and continuous improvement of operational processes and platform performanc