TechVedika
Artificial Intelligence
Microsoft365/O365SupportEngineer–L1
Neural analysis suggests this role is
optimal for entry candidates.
“Microsoft 365/ O365 Support Engineer – L1 at TechVedika. Skills: Microsoft 365, O365 Support, Windows Administration, Cloud Support. Provide L1 support. Resolve Microsoft 365 incidents”
What You'll Achieve.
Timely resolution; Adherence to SLAs; High-quality customer service
Industry & Context.
Troubleshooting; Problem-solving
24/7 rotational shifts, Work from Office
What They're Looking For.
Must Have
1-2 years relevant experience, Diploma, Graduate, or Engineering qualification, Written and verbal communication skills, Willingness to work 24/7 shifts, Support users across time zones, Hands-on Windows or Linux administration, Hands-on Microsoft 365 administration, Knowledge of Microsoft Entra ID, Hands-on AWS or Azure experience, Familiarity with cloud monitoring tools, Familiarity with ITSM/ticketing systems, Basic Windows Administration understanding, End-user troubleshooting skills, Problem-solving skills, Interpersonal skills, Customer service skills, Ability to work independently, Ability to work in a team
Nice to Have
Preferably Male candidates, Microsoft 365/ O365 Support Engineer – L1
What You'll Do.
Resolve Microsoft 365 incidents
Handle service requests
Perform Windows Administration tasks
Monitor Microsoft 365 services
Take proactive actions
Manage user lifecycle
Diagnose technical issues
Resolve technical issues
Follow security policies
Follow incident management processes
Collaborate with client SPOCs
Collaborate with L2/L3 teams
Escalate complex issues
Communicate with end users
Provide ticket updates
Ensure customer service
Prepare status documents
Update status documents
Contribute to knowledge base
How You'll Work.
Team & Collaboration
Client SPOCs; Internal L2/L3 teams
Communication Scope
Written communication; Verbal communication; Client communication; End-user communication; Ticket updates
Full Job Description
We are an Artificial Intelligence (AI) focused product engineering company , providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT. Ever since our inception in March 2010 , Tech Vedika has been * Great Place To Work Certified™(May 2022-May 2023) Organization * Top 50 I Mid-Size India’s Best Workplaces for Women 2022 ! * Top 10 Most Disruptive Face & Image Recognition Solution Providers’2020 – Analytics Insights * Top 10 Healthcare Analytics Solution Providers’ 2019 - Healthcare Outlook Magazine * Top 20 most amazing AWS Service Providers – CIO Review India 2018 We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organizations to improve operational efficiency and unleash new business potential ProvideL1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLAs Perform Windows Administration tasks, including basic system configuration and user management Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions . Hands-on experience in Windows or Linux administration (any one required) Work with at least one cloud platform (AWS or Azure) for basic support and operations Administer users, groups, roles, and licenses across Exchange Online, Teams, SharePoint Online, and OneDrive Manage the user lifecycle, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting Diagnose and resolve technical issues by following SOPs, security policies, and incident management processes Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement solutions Maintain effective communication with end users, provide timely updates on tickets, and ensure high-quality customer service Prepare and up
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