Microsoft365Engineer

**What is expected of you and others at this level:** * Work independently and diligently to provide time sensitive support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. * Able to design, create or develop permanent solutions and/or work around to escalated/submitted issues or requests * Coordinates with user requests through discussions and coordination with internal and external resources * Provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. * Maintains ownership for assigned end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. * Able to lead people on projects and other undertakings. * Create, design and present periodic and critical reports. * Provide insightful technical advice to team members and on continuous improvements on applications/tasks assigned, * Applies comprehensive knowledge of technical concepts, principles, and technologies to perform varied operational support and project-based work * Works independently on complex assignments and receives general guidance on new initiatives * Resolves a wide range of difficult technical issues through sound troubleshooting, analysis, and technical judgment * Contributes to process improvements, documentation, support standards, and operational stability * Communicates effectively and collaborates across teams to deliver reliable support and technical outcomes **Job Requirements:** * 6+ years of actual experience in support and development in Microsoft 365 technologies in an enterprise environment * Strong knowledge of Microsoft 365 services, including Exchange, Teams, SharePoint, Security, Compliance, and Azure Active Directory (Microsoft Entra ID) * Experience handling complex technical cases, escalations, and issue resolution in a support-driv