Hy-Vee
MiaItalianExpressClerk
“Mia Italian Express Clerk at Hy-Vee. Skills: customer service, taking orders, preparing food. taking orders from customers over the telephones or counter. Orders and receives products requested by the department manager”
What You'll Achieve.
ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members; ensure customer satisfaction and a pleasant work environment
Industry & Context.
physically able to exert up to 20-25 pounds of force exert up to 10 pounds of force and exerting a negligible amount of force constantly to move objects, Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision, able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, continually exposed to flour, dust, noise, and temperature extremes, occasional exposure to cleaning chemicals/solvents, fast paced work environment with significant pressure, pre employment drug screen
What They're Looking For.
Must Have
High school or equivalent experience, six months or less of similar or related experience, ability to carry out detailed but uninvolved written or verbal deal with a few concrete variables, ability to do simple addition and copying figures, counting and recording, ability to understand and follow verbal or demonstrated write identifying request supplies orally or in writing
What You'll Do.
taking orders from customers over the telephones or counter
Orders and receives products requested by the department manager
Checks to make sure orders are correct
ensure a positive company image by providing courteous
and efficient customer service to customers and team members
efficient and friendly customer service
Smiles and greets customers in a friendly manner
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly when called upon
and provides friendly
helpful service to customers who call including taking customer orders
Takes customer orders at the counter
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
Reviews the status and appearance of the food for freshness
Prepares pizza toppings (green peppers
Orders breads from the bakery or outside
Receives product and verifies order
Pre bakes (partially bakes) pizza crust for the pizza case
Ensures that an adequate supply of product is ready and on hand
Anticipates product needs for the department on a daily basis
and replenishes product as necessary
Inventories the cold case and determines what is necessary for product replacement
Runs the department registers and receives payment
Removes trash in a timely manner
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Orders product that is requested by department manager
Prepares pizza dough and breadsticks when necessary
Pulls old product from the case and fills with new product
Assists in other areas of store as needed
Performs other job related duties and special projects as required
How You'll Work.
Team & Collaboration
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Communication Scope
taking customer orders; identifying request supplies orally or in writing
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