Hy-Vee
MiaItalianExpressClerk
“Mia Italian Express Clerk at Hy-Vee. Skills: Customer service, Order taking, Product preparation. Taking orders from customers over the telephones or counter. Ordering and receiving products requested by the department manager”
What You'll Achieve.
Ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members; Ensure customer satisfaction and a pleasant work environment
Industry & Context.
Must be physically able to exert up to 20-25 pounds of force exert up to 10 pounds of force and exerting a negligible amount of force constantly to move objects, Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, Continually exposed to flour, dust, noise, and temperature extremes, Occasional exposure to cleaning chemicals/solvents, Fast paced work environment with significant pressure, Employment is contingent upon the successful completion of a pre employment drug screen
What They're Looking For.
Must Have
Ability to carry out detailed but uninvolved written or verbal deal with a few concrete variables, Ability to do simple addition and copying figures, counting and recording, Ability to understand and follow verbal or demonstrated write identifying request supplies orally or in writing, Six months or less of similar or related experience
What You'll Do.
Taking orders from customers over the telephones or counter
Ordering and receiving products requested by the department manager
Checking to make sure orders are correct
Ensuring a positive company image by providing courteous
and efficient customer service
efficient and friendly customer service
Smiling and greeting customers in a friendly manner
Making an effort to learn customers’ names and to address them by name whenever possible
Assisting customers by escorting them to products
loading/unloading heavy items
noting and passing along customer suggestions or requests
and performing other tasks to enhance the shopping experience
Answering the telephone promptly and providing friendly
Taking customer orders at the counter
Working with co-workers as a team
Understanding and practicing proper sanitation procedures
Ensuring the work area is always clean and neat
Reviewing the status and appearance of the food for freshness
Preparing pizza toppings
Ordering breads from the bakery or outside
Receiving product and verifying order
Pre baking pizza crust for the pizza case
Ensuring that an adequate supply of product is ready and on hand
Anticipating product needs for the department on a daily basis
and replenishing product as necessary
Inventoring the cold case and determining what is necessary for product replacement
Running the department registers and receiving payment
Removing trash in a timely manner
Maintaining strict adherence to department and company guidelines related to personal hygiene and dress
Adhering to company policies and individual store guidelines
Reporting to work when scheduled and on time
Ordering product that is requested by department manager
Preparing pizza dough and breadsticks when necessary
Pulling old product from the case and filling with new product
Assisting in other areas of store as needed
Performing other job related duties and special projects as required
How You'll Work.
Team & Collaboration
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Communication Scope
Taking orders from customers over the telephones or counter; Answering the telephone promptly, and provides friendly, helpful service to customers who call including taking customer orders; Identifying request supplies orally or in writing
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