Amazon Dev Center India
E-Commerce
MHLSAdvisor,MnSGE[S]
“MHLS Advisor, MnS GE [S] at Amazon Dev Center India. Skills: Customer Success, HR Queries. Handle HR queries in German and English. Resolve HR queries by referring to documentation”
What You'll Achieve.
Resolve queries with high customer focus; Improve levels of service
Industry & Context.
Problem-solving skills
Rotational shifts, Weekend shifts, Weekday shifts, Holiday shifts
What They're Looking For.
Must Have
Proficiency in German (B2 CEFR), Proficiency in English (B2 CEFR), Computer skills (Windows, Microsoft Office, Outlook)
Nice to Have
Relevant work experience in administration, Relevant work experience in customer service, Relevant work experience in call center, Relevant work experience in HR environment, Proficiency in additional European languages, Ability to work in international teams, Ability to work with confidential information, Flexibility to work in a fast-paced environment
What You'll Do.
Handle HR queries in German and English
Resolve HR queries by referring to documentation
Escalate HR queries when not resolvable
Take ownership of employee contacts
Resolve employee contacts with customer focus
Identify gaps in supporting documentation
Identify gaps in internal processes
Identify areas for customer service improvement
Communicate verbally with employees
Communicate in writing with employees
Explain employee queries and concerns
Resolve employee queries and concerns
Seek employee feedback to improve service
Work on rotational shifts
How You'll Work.
Team & Collaboration
International teams; Different locations; Different cultures
Communication Scope
Verbal communication; Written communication
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