Amazon (China) Holding Company Limited
Human Resources, global corporate
MHLSAdvisor-Korean
Neural analysis suggests this role is
optimal for Mid+ candidates.
“MHLS Advisor -Korean at Amazon (China) Holding Company Limited. Skills: Human Resources, Customer Support, Contact Center. Receive queries via phone, email or chat. Log contacts into case management system”
What You'll Achieve.
Resolve queries at first contact
Industry & Context.
Solve problems
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Experience in confidential environments, Experience in human resources, Fluent in Mandarin and Korean, Computer literacy
Nice to Have
1+ years Microsoft Office experience, 1+ years customer service experience, 1+ years human resources experience, English is a plus
What You'll Do.
Receive queries via phone
Log contacts into case management system
Resolve queries by referring to documentation
Escalate where queries cannot be resolved
Take ownership of employee contacts
Ensure accurate and efficient resolution
Identify gaps in supporting documentation
Improve customer service levels
Carry out audits and checks
Ensure high degree of accuracy
Communicate effectively with employees
Explain and resolve queries
Seek customer feedback
Improve levels of service
Participation in continuous improvement
How You'll Work.
Team & Collaboration
Internal customers; Amazon employees; Managers
Communication Scope
Verbal communication; Written communication
Full Job Description
At Amazon we believe that every day is still day one. A day to take a first step. A day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. The hub will provide a multi-language capability to our internal customers and we are looking forward for a dynamic, organized self-starter to join our My HR Live Support (MHLS) team located in Beijing. The teams will provide first point of contact for Amazon employees and managers via phone, email and tickets (Contact Center Environment). This role is the front face of our service to our internal customers and demands an ability to answer questions and solve problems but also strong customer service skills. Deliver the highest standards of service in any customer interaction and ensure an accurate, efficient and personalized resolution of queries through the effective use of systems, tools and resources. Key job responsibilities Responsibilities: · Receive queries via phone, email or chat and log contacts into the shared service case management system. · Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. · Take ownership of customer / em
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