Amazon (China) Holding Company Limited
Human Resources, global corporate
MHLSAdvisorKorean
“MHLS Advisor -Korean at Amazon (China) Holding Company Limited. Skills: Human Resources, Customer Support, Contact Center. Receive queries via phone, email or chat. Log contacts into case management system”
What You'll Achieve.
Resolve queries at first contact
Industry & Context.
Solve problems
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Experience in confidential environments, Experience in human resources, Fluent in Mandarin and Korean, Computer literacy
Nice to Have
1+ years Microsoft Office experience, 1+ years customer service experience, 1+ years human resources experience, English is a plus
What You'll Do.
Receive queries via phone
Log contacts into case management system
Resolve queries by referring to documentation
Escalate where queries cannot be resolved
Take ownership of employee contacts
Ensure accurate and efficient resolution
Identify gaps in supporting documentation
Improve customer service levels
Carry out audits and checks
Ensure high degree of accuracy
Communicate effectively with employees
Explain and resolve queries
Seek customer feedback
Improve levels of service
Participation in continuous improvement
How You'll Work.
Team & Collaboration
Internal customers; Amazon employees; Managers
Communication Scope
Verbal communication; Written communication
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