Marsh
MessagingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Messaging Specialist at Marsh. Skills: Messaging operations, Exchange Online, Exchange SE, ServiceNow. Provide global operations support for messaging services. Provide operational support for cloud and infrastructure activities”
What You'll Achieve.
service stability; incident resolution; continuous improvement; seamless end-user experience; minimize disruption; meet service expectations; positive user experience; improve consistency; supportability; reduce recurring issues; reduce resolution time; improve reliability; reduce ticket volume; optimize operational processes
Industry & Context.
analytical and troubleshooting skills; identify root causes; reduce recurring issues
What They're Looking For.
Must Have
Strong, hands-on experience in enterprise messaging operations within a Microsoft-centric environment, Solid knowledge of Exchange Online (M365) and Exchange on-premises (Exchange SE), Experience with email gateways (Proofpoint preferred), mail flow/routing, and messaging standards/protocols, Experience working with ticketing and IT service management processes (ServiceNow preferred), PowerShell scripting experience, Working knowledge of Microsoft Entra ID, Active Directory, directory services, and network protocols, analytical and troubleshooting skills, customer service mindset and excellent written/verbal communication skills, including with senior stakeholders, Ability to work independently, take ownership, and manage priorities to meet deadlines
Nice to Have
Proofpoint preferred, ServiceNow preferred
What You'll Do.
Provide global operations support for messaging services
Provide operational support for cloud and infrastructure activities
Proactively monitor and maintain messaging services
and resolve incidents
Act as a key point of contact for end-user support
Create and maintain standard operating procedures
Contribute to escalation
and problem management
Lead or contribute to initiatives
How You'll Work.
Team & Collaboration
Work with talented colleagues to create new solutions; work with senior stakeholders
Communication Scope
excellent written/verbal communication skills
Process & Methodology
project work
Full Job Description
## Company: Marsh ## ## Description: **About the role** The Global Messaging Operations team is looking for an adaptable, innovative, and collaborative Messaging Specialist to strengthen operational support across Marsh global businesses. This role is based in Cluj, Romania, with an on-site expectation of 3 days per week. **We will count on you to** : * You will provide global operations support for messaging services, including both BAU and project work, with a focus on service stability, incident resolution, and continuous improvement. * Provide operational support for cloud and infrastructure activities, approved projects, and BAU work, including incident resolution via a ticketing system (ServiceNow preferred). * Proactively monitor and maintain messaging services to ensure a seamless end-user experience. * Triage, prioritize, and resolve incidents and user issues to minimize disruption and meet service expectations. * Act as a key point of contact for end-user support, ensuring clear communication and a positive user experience. * Create and maintain standard operating procedures (SOPs), policies, and documentation to improve consistency and supportability. * Contribute to escalation, incident, and problem resolution; identify root causes and support improvements that reduce recurring issues and resolution time. * Lead or contribute to initiatives that improve reliability, reduce ticket volume, and optimize operational processes. **Messaging technology scope** * Microsoft Exchange Subscription Edition (SE) and Exchange Online (M365) * Mail routing / SMTP * External mail gateways (preferably Proofpoint) * DMARC enforcement * Cloud Fax (Core Fax) * Mobility tools (MobileIron, Ivanti Go) **What you need to have** : * Strong, hands-on experience in enterprise messaging operations within a Microsoft-centric environment. * Solid knowledge of Exchange Online (M365) and Exchange on-premises (Exchange SE). * Experience with email gateways (Proofpoint preferred), mail fl
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