DoorDash
MerchantServicesTeamSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Merchant Services Team Supervisor at DoorDash. Skills: People management, Team leadership, Process improvement, Cross-functional collaboration, Operational excellence. Fostering team excellence and motivation. People-centric leadership”
What You'll Achieve.
Ensure that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience.; Drive a superior experience for our stakeholders.; Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.; Achieving collective goals.; Drive success.; Achieving overarching goals.; Ensure a defect-free onboarding
Industry & Context.
Diagnosing issues; Developing creative approaches to solving challenges; Anticipating issues; Strategizing on solutions
Ability to travel internationally up to 30% of the time is required
What They're Looking For.
Must Have
A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership., Over 5 years of experience in operations, customer service, or other relevant fields., Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets., Experience with SQL or similar query languages to search internal databases., Proven track record of supporting teams in setting and achieving targets., Prior experience supporting direct reports with career growth and performance., Proficiency in Salesforce and Google Sheets with a understanding of data analytics.
Nice to Have
Ability to travel internationally up to 30% of the time is required
What You'll Do.
Fostering team excellence and motivation
People-centric leadership
Encouraging team members to strive for continuous improvement
Ownership of team performance
Facilitating coaching through regular 1: 1 sessions
Actively collaborating with cross-functional partners to enhance processes
and drive a superior experience for our stakeholders
Drive change management initiatives
Manage and align team performance with OKRs and departmental goals
Lead efforts to improve and scale daily operations
Oversee and run pilot projects within your team to test and implement new strategies
Shaping and executing team strategies
Provide input and contribute to the development of team strategies
Participate in and support organization-wide initiatives
Collaborate on cross-functional (XFN) projects and initiatives
Proactive approach to Merchant onboarding success by anticipating issues
strategizing on solutions
and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
How You'll Work.
Team & Collaboration
Actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.; Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.; Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.; Recommending specific actions to your cross-functional partners
Communication Scope
Organize content in a way that is easily digestible by a wide variety of audiences.
Process & Methodology
Oversee and run pilot projects within your team to test and implement new strategies.
Full Job Description
About the Team Our Merchant Experience Operations team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it. About the Role As a Team Supervisor within Merchant Experience Operations you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders. You’re excited about this opportunity because you will… Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth. Drive change management initiatives to ensure smooth transitions downstream and within your team. Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach. Lead efforts to improve and scale daily operations, making operations more efficient and effective. Oversee and run pilot projects within your team to test and implement new strategies. Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals. Play an instrumental role in shaping and executing team strategies that align with organizational objectives. Provide input and contribute to the development of team strategies to drive success. Participate in and support organization-wide initiatives aimed at achieving overarching goals. Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization. We’re excited about you
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