Wolt
MerchantServicesAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Merchant Services Associate at Wolt. Skills: Merchant onboarding, Venue onboarding, Relationship building. Onboard venues onto the Wolt platform. Ensure an optimal and speedy process”
What You'll Achieve.
Ensure long-term operations success; Ensure venues reach highest Wolt service standards
Industry & Context.
Logical problem-solving
What They're Looking For.
Must Have
Excellent interpersonal skills, Excellent written and oral communication skills in Polish, Good knowledge of English
Nice to Have
Experience in support, Experience in administration, Experience in office management
What You'll Do.
Onboard venues onto the Wolt platform
Ensure an optimal and speedy process
Build relationships with venue partners
Help venues through the onboarding process
Ensure long-term operations success
Train venues on using systems
Keep venues up to speed on updates
Ensure venues reach highest Wolt service standards
Conduct frequent quality checks
Conduct frequent satisfaction checks
Develop venues partners and their business
Use collected user data
Be responsible for menu-platform always being up to
Reflect the Wolt brand
Help onboarding team in urgent cases
Share best practices amongst the onboarding team
How You'll Work.
Team & Collaboration
Operations team; Restaurant partners; Onboarding team
Communication Scope
Written communication; Oral communication
Full Job Description
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Role background Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last few years, expanding our operations from just four countries across the Nordics, to 25 countries across Europe and Asia today. And we’re just getting started. Our Merchant Onboarding team is an important part of the venues’ onboarding journey. This superstar team is helping to get the venues up and running on the platform, and with this continued growth, it means there are more and more restaurants to assist. As such, we need to bring in the team's next superstar! :) This role requires a solid mix of both communication and organizational skills - you must be structured and detail-oriented on one side, but then also act as a key communicator between our operations team and restaurant partners. Adaptability and a strong service mindset also come naturally to you too. What you'll be doing Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times Build relationships with our venues partners, help them through the onboarding process, and ens
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