Wolt

MerchantServicesAssociate

€45–58k ~AI est. Luxembourg, Luxembourg Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Merchant Services Associate at Wolt. Skills: Partner relationship management, Service standards, Business growth analysis. Build relationships with partners. Train partners on systems”

Industry & Context.

Problems you'll solve

Problem solving

What They're Looking For.

Must Have

1 year customer support experience, 1 year partner operations experience

What You'll Do.

Build relationships with partners

Train partners on systems

Update partners on improvements

Ensure highest service standards

Conduct quality checks

Conduct satisfaction checks

Support partner business growth

Analyze data insights

Ensure brand alignment

Assist Development team

How You'll Work.

Team & Collaboration

Operations team; Development team

Communication Scope

Written communication; Spoken communication

Full Job Description

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Merchant Operations teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. What you’ll be doing As Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth. Day-to-day in this role you’ll: Build strong relationships with partners by training them on how to use our systems and keeping th

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