Wolt
MerchantServicesAssociate
Neural analysis suggests this role is
optimal for Mid candidates.
“Merchant Services Associate at Wolt. Skills: process management, stakeholder management, operational excellence. Own initiatives end-to-end. Orchestrate contributors across the Merchant Services team”
What You'll Achieve.
improve satisfaction; streamline operations; drive measurable operational outcomes; ensure scalable and repeatable ways of working; post-launch performance tracking
Industry & Context.
Analytical mindset; Identify operational bottlenecks
What They're Looking For.
Must Have
2+ years of experience in business operations, project management, or a similar role, Fluent in Slovak and English (written and spoken), Tech-savvy and quick to adapt to new tools, written and verbal communication skills with an eye for precision and detail, Excellent time management and organizational skills, Able to manage multiple projects simultaneously
Nice to Have
Analytical mindset with a focus on data, experience with BI tools, Google Sheets / Excel is a plus, A background in project/program management or in leading cross-functional initiatives is a plus
What You'll Do.
Own initiatives end-to-end
Orchestrate contributors across the Merchant Services team
Lead stakeholder management
Produce structured project documentation
Lead process and quality improvements
Support feature rollouts and implementations
Identify operational bottlenecks
Drive scalable improvements
How You'll Work.
Team & Collaboration
Collaborating closely with internal teams and merchants; align stakeholders; coordinate execution across the Merchant Services team; improve internal collaboration
Communication Scope
written and verbal communication skills; communicating updates; internal comms
Process & Methodology
project management, translate priorities into structured plans, manage multiple projects simultaneously, surfacing risks, dependencies, and trade-offs
Full Job Description
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2014, we started with the delivery of restaurant food. Now we’re building the delivery of (almost) everything, and you’ll find us in over 500 cities in 30 countries around the world. In 2022, we joined forces with DoorDash, and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We’re currently looking for a Merchant Services Associate who will act as a key partner to the Merchant Services Team Lead and take ownership of high-impact initiatives end-to-end. By collaborating closely with internal teams and merchants, you will directly shape how we empower our partners, improve satisfaction, and streamline operations. What you’ll be doing As a Merchant Services Specialist, you’ll own strategic and operational initiatives that improve how we serve and scale merchant support and merchants' operational excellence. You’ll translate p
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