PayJoy
Merchant Operations
MerchantOpsPartnerSuccessAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Merchant Ops Partner Success Analyst at PayJoy. Skills: partner success, operational metrics, process management, cross-functional coordination, vendor/stakeholder management, resource planning, continuous improvement. Define and oversee the end-to-end commission payment process. Validate commission calculations, rebillings, and complex or non-standard financial cases”
What You'll Achieve.
prevent store closures and operational friction; ensure a high-quality partner experience; generate insights that drive decision-making and improve partner outcomes
Industry & Context.
analytical skills with the ability to interpret operational data and generate actionable insights; Identify operational friction points and rework, proposing and implementing improvement strategies; Resolve non-standard financial incidents; Support partners through critical situations and edge cases; Coordinate with internal teams to unblock and resolve escalated issues
What They're Looking For.
Must Have
2+ years of experience in partner success, account management, commercial operations, or related roles, analytical skills with the ability to interpret operational data and generate actionable insights, Experience with commission management, financial reconciliation, or billing processes, Demonstrated ability to document, optimize, and scale operational processes, Excellent communication and interpersonal ability to build relationships with partners and cross-functional teams, Ability to work effectively under pressure in a fast-changing environment, Advanced English and fluency in Spanish required
What You'll Do.
Define and oversee the end-to-end commission payment process
Validate commission calculations
and complex or non-standard financial cases
Track and follow up on pending invoices and manage communication with partners
Resolve non-standard financial incidents
Maintain an organized tracking system of all commission and billing pending items
Actively manage an assigned portfolio of merchant partners
Monitor portfolio health indicators
structured communication with partners
Support partners through critical situations and edge cases
Document and standardize operational processes
Identify operational friction points and rework
proposing and implementing improvement strategies
and supporting materials
Execute defined operational playbooks for incident resolution and partner rehabilitation
Centralize and analyze partner feedback
Translate operational needs into actionable inputs for the Product track
Analyze operational data and metrics
Identify accounts at risk
Execute partner rehabilitation processes
Coordinate with internal teams to unblock and resolve escalated issues
Collaborate with the fraud team to identify and mitigate field-level fraud risks
How You'll Work.
Team & Collaboration
cross-functional coordination; coordination with FinOps and relevant internal teams; coordination with internal teams (CX, Tech, KAMs, FinOps); collaboration with the fraud team
Communication Scope
Excellent communication and interpersonal ability to build relationships with partners and cross-functional teams; consistent, structured communication with partners; Live Communication; Transparency & Directness
Full Job Description
## Description About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role ## Responsibilities Commission Management Define and oversee the end-to-end commission payment process, ensuring accuracy and timeliness. Validate commission calculations, rebillings, and complex or non-standard financial cases. Track and follow up on pending invoices and payments; manage communication with partners on status, reminders, and next steps. Resolve non-standard financial incidents in coordination with FinOps and relevant internal teams. Maintain an organized tracking system of all commission and billing pending items. Portfolio Management & Partner Care Actively manage an assigned portfolio of merchant partners, including high-complexity and critical accounts. Monitor portfolio health indicators, risks, and opportunities to prevent store closures and operational friction. Maintain consistent, structured communication with partners: provide operational education, set clear expectations, and ensure a high-quality partner experience. Support partners through critical situations and edge cases with tailored accompaniment. Process & Continuous Improvement Document and standardize operational processes to ensure consistency and scalability. Identify operational friction points and rework, proposing and implemen
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