MerchantEngagementandEnablementSpecialist

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team We focus on developing business strategies that help us serve our community, particularly by growing the accounts of businesses across GrabFood and GrabMart. By building close partnerships with merchants, we create plans and strategies to grow their sales and meet their needs across Grab's services such as GrabExpress, GrabPay, and GrabAds. Get to Know the Role This a senior individual contributor role who leads the design, execution, and optimisation of programmes that drive merchant conversion, adoption, and long-term engagement. You will oversees two main functions: Merchant Programmes and Community & Merchant Engagement. This role will report to the Lead, Commercial, Merchant Growth and be onsite at Singapore Grab office. The Critical Tasks You Will Perform Programme Management * Work with the Lead of the Merchant Growth Team to oversee the delivery of merchant programmes that drive product adoption, conversion, and engagement at scale * Partner with internal stakeholders to optimise CRM workflows, automation, and self-serve resources to improve merchant experience and operational efficiency * Review and analyse programme performance data to refine strategies and improve outcomes Community & Merchant Engagement * Develop outreach strategies through online and offline activations, including events, community groups, and educational projects * Lead field sales and outreach teams to accomplish in-market engagement activities and merchant acquisition campaigns * Build partnerships with