Winning Assistants
Healthcare
MentalHealthPatientCare&SchedulingCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Mental Health Patient Care & Scheduling Coordinator at Winning Assistants. Skills: Patient care, Scheduling, Client support, Insurance verification. Serve as first point of contact. Conduct patient intake calls”
Industry & Context.
NBI clearance, Local Police Clearance, Video meetings with camera on
What They're Looking For.
Must Have
Proficient in speaking and writing English, Relevant work experience, NBI clearance and/or Local Police Clearance background check, Available for video meetings with camera on
Nice to Have
Korean language proficiency, Hindi language proficiency, Chinese language proficiency, Additional foreign language skills, Experience supporting multicultural or diverse client populations, Experience in mental health private practice
What You'll Do.
Serve as first point of contact
Conduct patient intake calls
Process and review intake forms
Replace AI-based intake experience
Assist patients with onboarding
Answer initial questions regarding services
Coordinate patient appointments
Manage complex scheduling requests
Cross-reference therapist availability
Match patients with therapists
Ensure scheduling accuracy
Maintain organized records
Verify patient insurance coverage
Process patient information accurately
Maintain confidentiality
Ensure required documentation is completed
Support administrative workflows
Manage incoming and outgoing calls
Conduct client outreach calls
Conduct follow-up communications
Send emails to clients
Communicate with prospective clients
Communicate with existing clients
Coordinate with therapists
Coordinate with internal team members
How You'll Work.
Team & Collaboration
Coordinate with therapists; Coordinate with internal team
Communication Scope
Phone conversations; Client outreach; Follow-up communications
Full Job Description
**Job Title: Mental Health Patient Care & Scheduling Coordinator ** **Job Code:**[EJ-T] **Position Type:** Full-Time **Work Schedule:** Monday – Friday | 9:00 AM – 6:00 PM EDT _**(30-min lunch and two 15-min break)**_ **Salary:** $6–$7/hour (Based on Experience) ### Job Summary & Client Overview Our client is a counseling and mental health services provider focused on delivering accessible, culturally responsive, and compassionate therapy services. Their team of licensed therapists supports individuals through a wide range of mental health concerns while prioritizing meaningful human connection and quality care. This role is ideal for someone who combines strong healthcare administrative experience with empathy, organization, and excellent communication skills. You will play a vital role in helping patients begin their therapeutic journey by managing intake processes, coordinating appointments, verifying insurance, and matching clients with the most appropriate therapists. ### Responsibilities: ### Patient Intake & Client Support * Serve as the first point of contact for prospective patients through phone calls and other communication channels * Conduct patient intake calls with warmth, professionalism, and empathy * Process and review intake forms accurately and efficiently * Replace the current AI-based intake experience with a more personalized, human-centered approach * Assist patients throughout the onboarding process and answer initial questions regarding services ### Scheduling & Care Coordination * Coordinate patient appointments across a team of 11 therapists with varying schedules * Manage complex scheduling requests and appointment coordination * Cross-reference therapist availability between Google Calendar and the EMR system * Match patients with therapists based on therapist specialties, availability, and patient needs * Ensure scheduling accuracy and maintain organized records ### Insurance Verification & Patient Information Management * Verify patien
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