MentalHealthClinician

Ko wai mātou - About us: Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi work across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. He aha te tūranga - About the role: We respond to over 400,000 incidents a year. Mental health presentations are one of the fastest growing challenges facing health services in Aotearoa increasing in both volume and complexity. We are committed in providing a clinically led approach to ensuring these incidents are met with the right expertise, at the right time. The Mental Health Clinician is a newly created role with scope to shape how Hato Hone St John supports mental health incidents. You will lead a programme of work spanning clinical pathway development, workforce capability building, care planning, crew support, education, and clinical governance. You will have autonomy and influence to implement how mental health emergencies are handled in the Integrated Operations Centre (IOC). Please note: This role can be based in Auckland or Christchurch. Key responsibilities: * Work alongside Secondary Triage Clinicians and Clinical Support Officers to strengthen how mental health presentations are assessed, managed, and resolved. * Design and embedding the frameworks, tools, and pathways that give our clinicians the confidence and structure to make safe, consistent decisions on complex and high-risk calls. * Developing best-practice risk assessment frameworks, establishing clear disposition pathways, building safety planning approaches, and contributing to the clinical governance that it underpins. * Play a key role in building workforce capability supporting education and upskilling across the Secondary Triage and IOC team so that every clinician feels equipped when assessing mental health in