Soho House & Co.
MembershipManager
“Membership Manager at Soho House & Co.. Skills: Membership Management, Client Relations, Revenue Generation. Adhere to Mystery Shopper guidelines. Attend work as scheduled”
What You'll Achieve.
Meet budgetary targets; Ensure suitable members approved
Industry & Context.
Problem-solving
Availability weekends, Availability public holidays, Ability to travel, Attend networking functions
What They're Looking For.
Must Have
4+ years relevant experience, 2 years management experience, Extensive local knowledge, Understanding of local cultural landscape, Established personal network, Flexible schedule, Ability to travel, Attend social and networking functions
Nice to Have
Experience with high-profile individuals, Experience with celebrities, Experience with large-scale events, Experience with high-visibility events
What You'll Do.
Adhere to Mystery Shopper guidelines
Attend work as scheduled
Maintain professional appearance
Maintain professional relationships
Demonstrate positive attitude
Respond proactively to needs
Ensure timely issue resolution
Communicate effectively with departments
Maintain safe work environment
Implement company policies
Monitor company policies
Comply with company policies
Enforce company policies
Manage Membership Committee
Schedule Membership Committee meetings
Organize Membership Committee meetings
Chair Membership Committee meetings
Review membership applications
Discuss membership applications
Evaluate membership applications
Approve suitable members
Gather feedback on House development
Gather feedback on service levels
Gather feedback on facilities
Gather feedback on member perception
Ensure committee members remain productive
Generate high-quality applications
Communicate with committee members
Remind members to submit forms
Address underperformance
Refresh committee membership
Oversee Membership Administration team
Act as liaison for issues
Resolve membership card issues
Resolve payment issues
Resolve applicant documentation issues
Resolve administrative matters
Monitor member resignations
Monitor member cancellations
Record reasons for resignation
Contact members leaving
Offer membership hold
Maintain presence within House
Explain Membership team role
Encourage member communication
Encourage member engagement
Participate in member events programme
Encourage member involvement in events
Encourage member involvement in collaborations
Encourage development of new event formats
Ensure adherence to House rules
Issue warnings for violations
Issue suspensions for violations
Terminate membership for violations
Establish processes for reporting members
Assess members at renewal
Determine member asset to House
Promote membership directly
Provide curated guest access
Attend social gatherings
Develop relationships
Promote House facilities
Promote membership opportunities
Facilitate access for VIPs
Facilitate access for public figures
Facilitate access for celebrities
Ensure exceptional service for guests
Create guest lists for events
Manage guest lists for events
Ensure appropriate access for members
Ensure appropriate access for VIPs
Ensure appropriate access for guests
Train teams on identifying candidates
Train teams on sourcing committee members
Review recommendations through committee process
Perform other assigned duties
How You'll Work.
Team & Collaboration
Communicate with departments; Work with Membership Director; Work with Member Events Manager; Collaborate with Communications team; Train management teams; Train operational teams
Communication Scope
Sophisticated communicator; Effective communication
Applying for this Membership Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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