EcoVadis
Sustainability Ratings
MembershipExecutive(Upselling/InsideSales)MandarinSpeaker
“Membership Executive (Upselling/ Inside Sales) - Mandarin Speaker at EcoVadis. Skills: Inside Sales, Upselling, Customer Retention. Manage Chinese market maximizing revenue. Drive upsell and upgrades”
What You'll Achieve.
Maximize customer satisfaction; Maximize retention; Maximize revenue; Maximize value perception
Industry & Context.
Data interpretation
8 days a month from office
What They're Looking For.
Must Have
Minimum 2 years experience, Experience in sales or upselling, Professional fluency in Mandarin, Professional fluency in English, Foundational understanding of AI concepts
Nice to Have
Digital marketing experience a plus, Experience with Salesforce or CRM software preferred, Comfortable working in a fast paced, high-growth environment
What You'll Do.
Manage Chinese market maximizing revenue
Drive upsell and upgrades
Improve customer experience
Drive sustainability improvements
Identify upsell/upgrade opportunities
Contact customers via phone
Use available data to drive targeted actions
Develop content to improve value perception
Host webinars to target customer groups
Drive interest in solutions and upsell
Follow up on revenue generated
Coordinate with frontline teams
Open further opportunities for upsell
Ensure content relating to upselling is effective
Communicate value to customers
Track and communicate progress of initiatives
Prepare technical reports on accounts
Summarize complex information and trends
Share best practices with colleagues
Escalate feedback to business unit
Suggest process improvements
Identify opportunities for automation
Identify additional revenue opportunities
Develop the rated company offering
Represent the voice of the rated customer
How You'll Work.
Team & Collaboration
Coordinate with frontline teams; Share best practices with colleagues; Escalate feedback to business unit
Communication Scope
Technical reports; Executive presentations
Applying for this Membership Executive (Upselling/ Inside Sales) - Mandarin Speaker role?
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