EcoVadis

Sustainability Ratings

MembershipExecutive(Upselling/InsideSales)MandarinSpeaker

$350–550k ~AI est. Hong Kong, Hong Kong, China FULL TIME
The Brief

“Membership Executive (Upselling/ Inside Sales) - Mandarin Speaker at EcoVadis. Skills: Inside Sales, Upselling, Customer Retention. Manage Chinese market maximizing revenue. Drive upsell and upgrades”

What You'll Achieve.

Maximize customer satisfaction; Maximize retention; Maximize revenue; Maximize value perception

Industry & Context.

Sustainability Ratings
Problems you'll solve

Data interpretation

Eligibility Requirements

8 days a month from office

What They're Looking For.

Must Have

Minimum 2 years experience, Experience in sales or upselling, Professional fluency in Mandarin, Professional fluency in English, Foundational understanding of AI concepts

Nice to Have

Digital marketing experience a plus, Experience with Salesforce or CRM software preferred, Comfortable working in a fast paced, high-growth environment

What You'll Do.

Manage Chinese market maximizing revenue

Drive upsell and upgrades

Improve customer experience

Drive sustainability improvements

Identify upsell/upgrade opportunities

Contact customers via phone

Use available data to drive targeted actions

Develop content to improve value perception

Host webinars to target customer groups

Drive interest in solutions and upsell

Follow up on revenue generated

Coordinate with frontline teams

Open further opportunities for upsell

Ensure content relating to upselling is effective

Communicate value to customers

Track and communicate progress of initiatives

Prepare technical reports on accounts

Summarize complex information and trends

Share best practices with colleagues

Escalate feedback to business unit

Suggest process improvements

Identify opportunities for automation

Identify additional revenue opportunities

Develop the rated company offering

Represent the voice of the rated customer

How You'll Work.

Team & Collaboration

Coordinate with frontline teams; Share best practices with colleagues; Escalate feedback to business unit

Communication Scope

Technical reports; Executive presentations

Free ATS check

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