Company

MembershipConciergeManager

San Antonio, United States FULL TIME
The Brief

“Membership Concierge Manager. Skills: Membership acquisition, Member retention, Team leadership. Deliver best in class experience for members. Lead Membership Concierge Team”

What You'll Achieve.

Exceed membership acquisition goals; Exceed membership retention goals; Achieve KPIs

What They're Looking For.

Must Have

3+ years of managerial experience, 3+ years of customer service experience, 3+ years of sales experience, 3+ years of achieving budget goals, CPR/AED certification required within 30 days of hire

Nice to Have

Bachelors Degree in related field, Experience working in a high-energy and fast paced environment with proven multi-tasking skills, Superior time management skills, Ability to prioritize tasks, Adapts to change and innovation, Experience with Microsoft Dynamics CRM, Experience with Microsoft Office Suite

What You'll Do.

Deliver best in class experience for members

Lead Membership Concierge Team

Build departmental culture

Engage members and guests

Handle complex member/guest engagements

Achieve membership acquisition and retention goals

Meet department financial expense expectations

Drive experience driven department culture

Manage compliance with policies

Free ATS check

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