MembershipConciergeIII-PT

_**Position Summary**_ The Membership Concierge III-PT delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals. _**Job Duties/Responsibilities**_ * Facilitate the check-in process for members and guests entering the club to ensure a welcoming and efficient start to their visit. * Monitor, handle, and delegate incoming phone calls from members and guests to provide prompt and effective responses. * Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies, enhancing their overall experience. * Proactively build relationships with members and guests, creating over-the-top service experiences that foster loyalty and increase retention. * Assist members with account maintenance, processing needs, changes, and transactions including program, service, and product payments, ensuring smooth and accurate processing. * Function as a player on the Certified Retention Team by assisting members requesting to cancel their membership, communicating options, and facilitating the best solution to help retain them. * Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions and ensure satisfaction. * Customize the buying experience for prospective members by encouraging involvement with amenities and programs aligned to their interests and needs, enhancing the likelihood of membership sign-ups. * Connect new members to Personal Training servic