Company
MembershipConciergeII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Membership Concierge II. Skills: Account maintenance, Member engagement, Sales, Retention. Operate as first point of contact for members. Build relationships with members and guests”
Industry & Context.
Problem solving
Able to stand for 4 hours
What They're Looking For.
Must Have
Customer service experience, Sales experience, High School graduate, Multi-tasking skills, High quality customer service, Service recovery skills, Verbal communication skills, Comfortable working in fast-paced environment, Able to stand for 4 hours, Friendly and outgoing demeanor
Nice to Have
Bachelor’s Degree in Hospitality
What You'll Do.
Operate as first point of contact for members
Build relationships with members and guests
Create extraordinary experiences
Receive inbound phone calls
Conduct outbound outreach with members and guests
Educate members and guests of club programming
Assist members with account maintenance
changes and transactions
Serve as key point of contact for new
Serve as key point of contact for member
Engage in problem solving for member questions and
Engage in service recovery for member questions and
Utilize appropriate tools and resources
How You'll Work.
Communication Scope
Verbal communication
Full Job Description
_**Position Summary**_ As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals. _**Job Duties/Responsibilities**_ * Operates as first point of contact for members and guests entering resort * Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences * Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition. * Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies * Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments * Serves as a key point of contact for new membership sales and member retention interactions. * Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources ** _Minimum Required Qualifications_** Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor. **Education:** * High School graduate or equivalent **Years of Experience:** * Minimum of 1-2 years of experience in customer service or sales **Licenses / Certifications / Registrations:** * Complete Retention Specialist Certification within 60 days of hire * Passion to serve others * Effective communication skills ** _Preferred Requirements_** * Bachelor’s Degree in Hospitality Life Time is a place for everyone. As a
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