Membership Concierge II
MembershipConciergeIIPartTime
“Membership Concierge II - Part Time at Membership Concierge II. Skills: account maintenance, service delivery, member/guest engagement, customer service, sales, retention. Operates as first point of contact for members and guests entering resort. Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences”
Industry & Context.
service recovery; problem solving
able to stand for 4 hours at a time
What They're Looking For.
Must Have
skilled at multi-tasking, delivering high quality customer service, service recovery, verbal communication, comfortable working in a fast-paced environment, able to stand for 4 hours at a time, demonstrate a friendly and outgoing demeanor, High School graduate or equivalent, Minimum of 1-2 years of experience in customer service or sales, Complete Retention Specialist Certification within 60 days of hire, Passion to serve others, Effective communication skills
Nice to Have
Bachelor’s Degree in Hospitality
What You'll Do.
Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests
regularly creating extraordinary experiences
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
Maintains updated knowledge to appropriately educate all members and guests of club programming
Assists members with account maintenance
processing member needs
changes and transactions including program
Serves as a key point of contact for new membership sales and member retention interactions.
Engages in problem solving and service recovery for member questions and concerns
utilizing appropriate tools and resources
How You'll Work.
Communication Scope
verbal communication; Effective communication skills
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