Membership Concierge II
MembershipConciergeIIMidandClosingShifts
“Membership Concierge II - Mid and Closing Shifts at Membership Concierge II. Skills: Account maintenance, Member engagement, Sales, Service recovery. Operate as first point of contact for members. Build relationships with members and guests”
Industry & Context.
Problem solving; Service recovery
Able to stand for 4 hours
What They're Looking For.
Must Have
Skilled at multi-tasking, High quality customer service, Service recovery, Verbal communication, Comfortable working in fast-paced environment, Able to stand for 4 hours, Friendly and outgoing demeanor, 1-2 years customer service or sales experience
Nice to Have
Bachelor's Degree in Hospitality
What You'll Do.
Operate as first point of contact for members
Build relationships with members and guests
Create extraordinary experiences
Receive inbound phone calls
Conduct outbound outreach with members and guests
Educate members and guests of club programming
Assist members with account maintenance
changes and transactions
Serve as key point of contact for new
Serve as key point of contact for member
Engage in problem solving for member questions and
Engage in service recovery for member questions and
How You'll Work.
Communication Scope
Verbal communication
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