Company
MembershipConciergeII
“Membership Concierge II. Skills: Customer service, Account maintenance, Member engagement. Operate as first point of contact. Build relationships with members and guests”
Industry & Context.
Service recovery
Able to stand for 4 hours at a time
What They're Looking For.
Must Have
Skilled at multi-tasking, Delivering high quality customer service, Service recovery, Verbal communication, Comfortable working in a fast-paced environment, Able to stand for 4 hours at a time, Friendly and outgoing demeanor, High School graduate or equivalent, 1-2 years of experience in customer service or sales, Complete Retention Specialist Certification within 60 days of hire, Passion to serve others, Effective communication skills
Nice to Have
Bachelor’s Degree in Hospitality
What You'll Do.
Operate as first point of contact
Build relationships with members and guests
Create extraordinary experiences
Receive inbound phone calls
Conduct outbound outreach
Educate members and guests of club programming
Assist members with account maintenance
changes and transactions
Engage in problem solving
Service recovery for member questions
How You'll Work.
Communication Scope
Verbal communication; Effective communication skills
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