MembershipConcierge

**_Position Summary_** The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals. **_Job Duties and Responsibilities_** * Operates as first point of contact for members and guests * Receives and facilitates incoming phone calls from members and guests * Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies * Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences * Assists members with transactions and general account changes ** _Position Requirements_** * Minimum of 6 months service/reception experience * Complete Concierge Certification upon hire * Must work a minimum of 15 hours per week * Commitment to serve others * Effective communication skills * Passion for living a healthy way of life * Ability to multi-task and deliver high quality customer service in a fast-paced environment * Must have good verbal communication * Must be able to stand for 4 hours at a time ​ ​ **​ _Preferred Requirements_** * HS graduate or equivalent preferred ## ## ** _Benefits_** All team members receive the following benefits while working for Life Time: * A fully subsidized membership * Discounts on Life Time products and services * 401(k) retirement savings plan with company discretionary match (21 years of age and older) * Training and professional development * Paid sick leave where required by law Full-time Team Members are eligible for additional benefits, including: * Medical, dental, vision, and prescription drug coverage * Short term and long term disability insurance * Life ins